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Client Testimonials
I love the customer service. I called to mention some spots that I thought the technician may have missed at the initial cleaning and ZErorez sent out another technician within the same week to try to remove the spots. I couldnt believe the immediate response. The technician came out and addressed the trouble spots. Although the spots were not removed, I am extremely happy with Zerorez and my immaculate carpet. Thank you Zerorez.
Like that zerorez products do not leave a residue and dry in a fair amount of time. One thing I would like Zerorez to take into consideration is the weather when cleaning. We had our carpet cleaned on a very cold day of the year-for several days afterward the temperature dropped below freezing. As a result a pipe burst - home water line was used to source carpet cleaning equipment. Although we will use zerorez again - we won't be cleaning the cqrpet during winter months.
First and foremost - Aubrey! He was awesome! Very polite and displayed the utmost of professionalism. He didn't try to price gouge, which established credibility with me, and that is so important! My carpet is around 7-8 years old and except for the master bedroom and stairs, there is not a lot of foot traffic in the carpeted areas. However, I have 2 dogs and one is old & blind with a weak bladder. Aubrey worked very hard on my carpet, went above and beyond. As for the product, I can say that SO FAR, there is NO Urine smell that has surfaced YAY! All the pet stains came up, which is awesome. The carpet smells fresh and clean! Now, there are some other sporadic stains, that are starting to resurface, and I don't think those are pet related. So I will take you up on your 30 day guarantee, and I just ask that Zerorez come back back to go over those again. All that said, I give Zerorez a 10! I highly recommend You, and plan to use you on a regular basis now!
Tech was professional. He was polite, did a great job!
Quick, clean, and effective. Our technician was excellent, answered all questions and provided solid service.
The service tech was nice & friendly. He did a good job. One place on my carpet was very dirty and once dried was a still a little dark.
Fast, good price & professional staff!
The cleaner
The convenience of having my rugs picked up and delivered.
So far, I am satisfied with the quality of work.
friendly staff, great cleaning
Satisfaction guaranteed.
Staff was so friendly and helpful in answering my questions. I felt they had my best interests in mind and were not pushy. I would highly recommend and would opt to hvae the same staff to my house again when we do our upstairs. Thanks for offering such a great product with such a great service!
Erik and the crew went above and beyond on short notice during frigid temperatures to come out and move furniture, clean and mildewcide carpets from a water loss at my school.
Dustin the technician was very friendly and courteous and I am amazed at how well the product works. The carpet in our bedroom was very dirty and it now looks amazing!
Great work in getting out stains!
The scheduler was accommodating for the time I needed service. The technician was professional.
My experience with Zerorez was very positive. The representative that set up my appointment was pleasant, efficient and helpful. The technician that came to the house was on time, professional and explained the "science" of Zerorez. The results exceeded my expectations. We have three children and four pets and I was very impressed with how great our carpets looked after Zerorez. This service is a definitely a value and we will use Zerorez again.
Clean carpet and responsive to the customer's concerns/needs.
The fact that they are chemical free
very thorough and professional
Dries quickly and stays clean
no smell, dries quickly, friendly and courteous employees
Zerorez technicians are friendly, knowledgable, and not pushy on sales. Best of all, they treat me and my home with care. I've tried lots of carpet cleaning companies throughout the years but ZeroRez is the only product that truly cleans carpet. Period.
The quality of the customer service.
everything. customer service is awesome. good job!
Fast friendly service
Everything you advertised, courteous personnel
Great results and wonderful personnel........Daniel was a delight.
Safe for my family.
Our 25+ year old carpets look Great thanks to Zerorez.