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Client Testimonials
Quick response and pickup.
We've been diligent to vacuuming our wall to wall over the last 10 years but haven't cleaned it until this week. The carpet is a shade or two lighter in color, and the stains are completely gone.
Our technician Steve was a gentleman, easy to be around and very thorough as he worked. Love the job he did for us.
The person who performed the service was very professional and proactively communicated everything I needed to know through the entire service. Carpets looked great minus paint spots and some very high-traffic areas.
Our technician arrived within the agreed upon window. He was very friendly and I felt comfortable with him in our home--would request him again! He was extremely helpful when discussing our cleaning options. He genuinely wanted to help us and it showed. He finished the cleaning in a reasonable time frame and we appreciated that because it was about 6:30pm on a Friday evening. Those are great positives.
I have two suggestions. After I made the appointment, I received a reminder every single day that Zerorez was coming soon. I am already a fan of Zerorez so I was looking forward to the much-needed cleaning. The day before I received a reminder call on top of all the email communication. Maybe other people need all those reminders, but I thought it was a bit much.
Second, we were caught off guard when seeing the "tip" line when paying. While our technician did a great job, we expect Zerorez to pay their people adequately so we are not asked to tip. After all, we just paid over $350 for just about an hour of work to clean the carpets. I would prefer the tip amount be included in the service fee so we are not making this call while paying in front of the technician.
The cleaners were courteous and considerate. They did an amazing job and our carpets look great!
Nice employees
the customer service was excellent
Steve was very thorough.
The exhaust from the truck however, killed part of our shrub:(
Excellent
Exceptional service and professional technicians
Very professional service providers.
It doesn’t bother my allergies.
I finally made the plunge after hearing all the radio ads. My service tech arrived EXACTLY on time! He finished in a timely manner, and the carpet dried quickly and had no after-smell. Would definitely use Zerorez again!
Great technician, very courtesy and work well done.
Efficiency of product and the result after cleaning
Good customer service, good communication.
Technician was very thorough and explained everything and what our options were. They take pictures of the before and after the cleaning was done of our ducts.
Great job!
Came on time and carpet looked great!
Great customer service
Travis was amazing , very professional. Explained everything well and took photos to educate us on the system. He also told us about an excellent filter system but unfortunately we are not in a position to purchase that at this time.
Always very professional and efficient.
Steve J did an amazing job. He was on time, extremely knowledgeable, and friendly. I will recommend ZeroRez and use them again just because of how great the experience was that Steve provided.
A+++
Great service
They introduced themselves at door. Wear foot protectors. Protect corners! Clean carpets perfectly!
Technicians were on time, were thorough and professional and offered optional services while they were here.
Zerorez Alpharetta tackled our elderly mother’s carpets and did such an excellent job in getting them as clean as possible. We knew it was going to be quite a job and were concerned that they wouldn’t come clean. Spencer was so kind and considerate of our mother‘s home! The carpets look so much better! We will definitely use them in the future and Spencer should be commended for the professionalism and kindness he displayed!
Maurice and Justin were so polite and knowledgeable! They did a great job!
The service I received was professional and well done. My carpet looks great with no dark residue in the corners or sides. I also had my upholstery cleaned and it looks great too!
Always do a nice clean job.
Carpets look great
Rep did a terrific job!