Member Testimonials

I would love a Jacuzzi

to add a class description in the app? not neccesary but just to say something

Very professional service.

I am satisfied with service provided

Nothing to add

You guys are all doing a great job in my opinion!

Everything

More prompts to attend

I think the staff and everything is perfect as it is so I don't have further comments on how to improve as of now. You guys are killing it! It's always lovely to go

Re-open the jacuzzi

Love the facilities and the staff are very nice and helpful. Showers are way too hot though and you can't change the temp yourself.

I like the lessons and equipment in the gym. The only thing is my concern that when you have shower the water is cold - but luckily only sometimes not always.

Everything is great

I love the gym, the staff and all the classes!

Had already spoken to staff about the water from the showers that's very hot, but they got this covered! I have no complaints about this gym! I always recommend it to my friends! Also would like to empathise the fact that the staff is very polite and care for the customers.

Great gym for daily workout. The staff is very professional. Plenty of options if you wish to train by yourself or join one of the classes and it is never overcrowded.

Some trainers should be trying to pay more attention to how people are doing exercise such as boxing as some seem to not care as much about the correct posture and movements. Also it helps when the trainer says the exercises out loud even when the video is playing (only applies to boxing) as the view can be slightly obstructed by bags in some spots. Otherwise all classes are brilliant and trainers are helpful and make it more fun. Aerial yoga is amazing, and so are the Zumba classes. Overalls gym is spotless and all staff are always helpful and friendly.

n/a

Cheaper monthly rate. That would help alot. Maybe bringing back the jacuzzi again.

All is excellent as always !

Pretty much everything is great! Though, to be fully honest, (1) I'm keenly awaiting the return of the jacuzzi :-), and (2) the water in the ladies' showers has been too hot the last couple of times (less so today, 25/10/22; scalding on Fri 21/10). Other than that I LOVE OneEscape and have been very happy with what you are offering us ever since I signed up!!!
Best regards,
Maria

It's all perfect.

Firstly, all of the staff are very friendly and helpful, which makes the difference. The classes are excellent, and the fitness trainers really try to make them as enjoyable and fun as possible.

Changing rooms are very clean and the pool area is spotless. It's a real gem in the city center.

Thanks

I would like to hear from 1escape when there is a problem ie pool out of action. I don't get any info because I do not use a mobile phone. I also miss out on the loyalty points.

Hey, I'm glad to send through some feedback. I've got a few small requests; could you try starting the sauna earlier so it's available from opening, usually it takes until after 8 am or so to heat up. Can you turn off the music in the changing rooms? We're usually there longer while changing after a workout and want to try to wind down, or going to the pool and on a different buzz. And on the same note, can you try and vary the music played in the swimming pool? Seems like it's the same playlist on repeat. Lastly, are there any plans to restart the jacuzzi?

I really enjoy the classes at 1 escape, instructors are really motivating and make the classes enjoyable!

Brilliant friendly environment with top class staff and facilities

Really enjoyed the aerial yoga at lunchtime today (Tuesday) with Barbara who is excellent. The only drawback was the noise from the circuits class scheduled at same time. Music was loud & a ball or something was bounced constantly right outside the door to our studio.

I would hope that the opening overs would be longer so it would give me more options to select working out hours, nevertheless great place and service