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based on 4116 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you so much for your awesome review! We were happy to serve you. Looking forward to your next call sometime in the future.
Enjoy your carpets.
Best Regards,
Zerorez Management
We really appreciated Luis coming back to deal with the problem resulting from our carpet cleaning. He resolved the problem and was very professional and friendly.
Thank you allowing us to come to your home and fix the problem with your rug. We have the 30 Day Gotta Love It Guarantee and we are always happy to return and make sure we end up with happy customers.
Sincerely,
Zerorez Management
The gentlemen who showed you were professional and courteous. They were fantastic. Good job in hiring these 2 employees.
Thank you for the raving review!! So glad you were happy with the whole process of the cleaning. We look forward to your next cleaning.
Sincerely
Zerorez Management
The result was exactly like Larry O'Conner on WMAL said. Our bedroom carpets are 100% renewed. They very much needed a good cleaning from pets sleeping on the floor. Yes, you may use my first name.
WOW and thank you for the great review. We love to see how happy our clients are after a cleaning by Zerorez DC.
We hope you and your pets enjoy your clean carpets. We look forward to your next call.
Sincerely,
Zerorez Management
Great technician! Did a wonderful carpet cleaning job!
Thank you for such a nice review for your cleaning and of the technician. We enjoy seeing how our customers love the Zerorez cleaning process and our techs.
We look forward to working with you again.
Sincerely,
Zerorez Management
Awesome job!!
Thank you for the review,
We always love to see happy customers.
Enjoy your carpets.
Sincerely,
Zerorez Management
Prompt scheduling and appointment time. Your technician was very polite and thorough.
Thank you!
Thank you for your review.
It was a pleasure cleaning for you and we look forward to working with you again.
Enjoy your clean carpets.
Sincerely,
Zerorez Management
Carpets and drapes were clean and soft--just like new. Crew was courteous, competent, and professional.
Thank you for the great review. It is always nice to hear from new customer and how pleased they are with our cleaning process.
Enjoy your clean carpets and drapes.
Best Regards,
Zerorez Management
The technician was awesome! He called ahead, arrived on time and finished on time as well! The carpets look wonderful a fun have brightened immensely- with no residue . The carpets dried within just a few hours . I would totally recommend this company to friends!
Thank you for the review and rating of the services you received from Zerorez DC. We love to see how happy our customers are having their homes cleaned by Zerorez. We look forward to your next cleaning.
Sincerely,
Zerorez Management
From my first contact on the phone to the Tech who cleaned our carpet, it was a first rate experience. They were professional and friendly, the carpet looks great, the rooms smell clean and the price was fair. Special thanks to Marcus and Frankie.
WOW and thank you. It is always a pleasure to see how pleased customers are after the cleaning done by Zerorez DC.
Enjoy your clean fresh carpets and we look forward to cleaning for you again in the future.
Sincerely,
Zerorez Management
The cleaning without cleaning products - just water.
Thank you for your review of the cleaning done in your home by Zerorez DC. We love to see satisfied customers.
We look forward to your next call.
Sincerely,
Zerorez Management
Every staff member I talked to was pleasant and helpful. The technician was thorough and did everything I asked. The carpets were effectively treated for cat urine and all dark spots were totally removed. The carpets look like new.
WOW,what a great review. We thank you for taking the time to let us know how the cleaning went and the end result. We will be looking forward to your next cleaning.
Enjoy your Zerorez clean carpets.
Sincerely,
Zerorez Management
Great service by a great representative
Thank you for a great review.
We will always strive to meet customers expectations and exceed them.
We look forward to your next call.
Enjoy!
Sincerely,
Zerorez Management
Punctual; thorough work; friendly.
However, some stains have returned!!!! Please come back!!
Thank you for your review of your cleaning.
As per our conversation we will be out to your home this coming Tuesday and check the areas of concern.Thank you for taking us up on the 30 Day Gotta Love It Guarantee™!
Sincerely,
Zerorez Management
The service is friendly, competent, and thorough. I know the technicians are vetted.
I am very pleased with the look and feel of my rugs.
Thank you for taking the time to review your cleaning done by Zerorez DC.
We are glad to see you are pleased with the cleaning process.
Best Regards,
Zerorez Management
The three spots I pointed out to the technicians to pay special attention to are still there now that the carpet has dried.
Thank you for the review. As per our phone conversation we will be back out to your home next week. Thank you for using the 30 day
Gotta Love It Guarantee™! We will get this all taken care off.
Sincerely,
Zerorez Management
The guys that came to do the rugs were SUPER friendly and I felt totally comfortable leaving them in my apartment. Grout cleaning seemed kind of sloppy (leftover dirt/residue pushed into the corners so I have to scrub everything after they were done) and the carpets are slightly crunchy now after they've dried, especially in the "problem area" where there were a few spots...which leads me to believe there is some sort of chemical or residue in the carpet and that they really aren't very clean. I used zero rez because I have a 7 month old, so I didn't want toxic chemicals in the area (otherwise, our apartment complex provides cleaning)...but I don't feel super confident that the carpets are 100% clean.
As hard as we try to make each and every customer happy, regrettably sometimes we can't do that for everyone.After considering the problems with your apartment building that we had to go through some issues can't be helped. We hope if you ever need cleaning again you would consider Zerorez.
Sincerely,
Zerorez Management
friendly staff, fast service, carpet looks fantastic!
Thank you so much for the great review of your cleaning by Zerorez DC. We enjoy working with your office staff and getting your carpets looking great. We look forward to your next call.
Sincerely,
Zerorez Management
As promised, the carpets and floors are very clean and there is no residue.
WOW and thank you for taking the time to review your cleaning provided by Zerorez DC. We hope you enjoy your clean floors and we look forward to hearing from you again.
Sincerely,
Zerorez Management
IT's a great Product Excellent!!!!!
WOW, and that says it all. We are glad you like the way we clean and how your floors came out. We will be looking for your next cleaning.
Regards,
Zerorez Management
Our technician was amazing and very helpful. He was on time and worked really hard.
Thank you so such a great review of your cleaning by Zerorez DC.
We feel our technicians go above and beyond for our customers.
We look forward to your next cleaning.
Sincerely,
Zerorez Management
Zerorez managed to get the smell of cat urine out of my upholstery...I'm very pleased with their level of customer service, as well as the product itself. I will continue to recommend them to my neighbors and co-workers.
WOW and thank you for such a great review.
It is always a pleasure to see how pleased our customers are with our cleaning process. Enjoy your clean upholstery. We look forward to your next call.
Sincerely,
Zerorez Management
Very professional. Great job.
Thank you for the review of Zerorez DC.
We are pleased that you liked the service from Zerorez DC.
Always nice to hear from our customers.
We look forward to your next call.
Sincerely,
Zerorez Management
The technician was on time, was professional and did a very good job.
Thank you for a review of your services.
We are hope you enjoy your clean carpets and we look forward to your next call.
Sincerely,
Zerorez Management
Local small business owner. Price good. Tech affable.
Thank you! So glad you liked the cleaning done by Zerorez DC. As the saying goes we don't train people to be friendly, we hire friendly people.
Can't wait to hear from you for your next cleaning.
Sincerely,
Zerorez Management
No chemicals
Thank you! So glad you liked the cleaning done by Zerorez DC. Amazing how clean carpets can get without chemicals.
Can't wait to hear from you for your next cleaning.
Sincerely,
Zerorez Management
Seth was our service person and was very informative and professional. Friendly Customer Service Rep
Thank you so much for the great review of your services provided by Zerorez DC and of the tech Seth. We always enjoy hearing how our employees interact with our customers.
We look forward to hearing from you again.
Sincerely,
Zerorez Management
Service agents arrived on time with a call before to let us know they were coming. We did a granite counter clean/polish, rug cleaning, and grout cleaning. 4.0 on my scale. Good work, reasonable price, came in did the job, cleaned up and it LOOKED GOOD! Bravo. We couldn't find another company to do all this in one visit.
WOW and thank you for such a great review of the services provided to you by Zerorez DC.
We are always thrilled to hear great reviews like yours.
We look forward to hearing from you again.
Sincerely,
Zerorez Management
Professional and Knowledgeable
Enjoy your clean carpets and we are happy to see you are happy with everything.
We look forward to your next call to clean.
Best Regards,
Zerorez Management
Friendly, knowledgeable and efficient.
Thank you for the review of your services.
We are glad you liked the process and the cleaning.
Enjoy your clean carpets.
Sincerely,
Zerorez Management
No chemical smells, soft feel of carpet afterwards