based on 3681 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Local and friendly. Fortunately I haven’t had to use it for major service but was in and out quickly for the forever warranty inspection.
We had a wallpaper patch for some glue that was dripping. The repair looks much worse than the original problem. The seams are evident, bottom is curling and there are several big wrinkles.
Staff was very courteous and stayed around to make sure I had enough height to hook up the trailer.
We brought my 2019 trancend in for the forever waranty service and to have the nylon retaining spline for the awning put back in as it was working its way out. To my surprise rather than reinsert the spline the tech simply cut it. So now my awning is still not fully held by the retaining spline and it is now to short to slide back in !! We were charged 69.90 $ for just cutting the spline
We are OUTRAGED!! At this careless act of so called sevice. This service was completed at the Saratoga location
Invoice #Phone number removed. (So called repair stated on the invoice) we expect a full refund for the charges made relating to this so called repair.
Thank you for your understanding and look forward to hearing for you
Very friendly and straightforward. Anticipating exceptional service, since several friends recommended them.
The people care and take care of the customer
You procide the services I need to keep my RV in great condition
So far Alpin haus is customer service oriented which is why I like dealing with them! If that changes I will be gone!!
Absolutely a wonderful place to do business with in all aspects sales service the store was a pleasure purchasing a trailer
Sales staff were not supportive with my major RV issues this past spring specifically Steve Quill. Service dept Dave B was great
Not very attentive or friendly this year. 4 people in service room 1 other customer and i was ignored for a long time. When I did get someone they half paid attention then ignored me.. someone else had to finish the order. Stood waiting for service both when dropping off RV and picking up. Canceled my service order the day I was due there and then couldn't find my RV at pick up. Changed my name added my husband and it did not get follow through on to RV still labeled Gritman not Hunt.
Kevin was great, pointed out what what the manufacturer did wrong with my trailer and Alpin Haus is doing what they can to rectify the situation
Made appointment for work to be done. Happy with the results. Job well done.
Quick callback. Upon arrival, service dept was very friendly and did a through review of camper.
Good service from associates and good, safe facility.
Only 1 propane tank filled when camper was delivered without telling me and my family ran out. Brought camper in for warranty work and there was damage when completed was told by service manager James Motto that it would be to hard and expensive to fix so that was not going to get done. Not sure what can be done to satisfy me now
Matt and Derek and Ben are the best
good service and no hassles.
Expedited service and friendly staff.
Staff are very knowledgeable and friendly!
Service is great, friendly, fast, a good experience as always
Products features fully explained and the features descriptions were true. service great and they work with us on schedules Things done when promised
Great service staff in Amsterdam, johanes Cortez is excellent.
I dropped off my camper 10-10-20, no problems, service was very courteous and fast in taking my camper in for winter storage, great folks
Personalized customer service!
The service people are great.
i have purchased 2 campers from you and been taken care vary well so far
Yes
THE PROFESSIONAL MANNER THAT WE WERE TREATED. PLUS THE KNOWLEDGE AND HELPFUL ADVICE WE WERE GIVEN. IT WAS LIKE WE WERE PART OF THE FAMILY.
I have talked to 3 different salesmen in the last month to trade my travel trailer in and they all say they will work on it and get back to me and then I never hear from them again so when I get my camper back from my yearly inspection and winterization I will be going to a different dealer for my trade in and upgrade.