2010 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Can’t afford it right now
yes
I haven't received my entry door or storm door yet but everything looks sturdy and I will be getting the privacy that I am looking for. My experience with Marcia Williams (Sr Contractor) was excellent. She was friendly & polite, honest when discussing your products, and explained everything to my understanding.
John seemed honest and knowledgeable. I also think you specialize in this and therefore likely are very competent at it. I saw the owner and the manager on site at my neighbor's house. That involvement at all levels speaks volumes.
Just did not connect with sales person. Thank you
Too expensive
So far everything is going well. Still waiting to hear back for the quote from Monday 20th
Courteous, patient interested in what I invisioned and knowledgeable of his craft
I love the service. I made a call to inquire about a product which was immediately returned. We were able to do everything for the estimate over the phone by texting pictures. I received a quote which I accepted. Easily done for a quality product.
LOWER PRICNG
Didn't show up
Expertise, quick follow up, experience
Punctuality, clarity and knowledge
Still researching window options.
You scheduled an estimate and never showed. You did not call or text or email with an explanation of why you did not show.
Very rude.
Very unprofessional.
Telephone rep and rep coming to the home do not communicate leading to a waste of my time and the rep that comes to the home. Also now my trust in your company is lacking because it seems I am being told anything just to get someone to come to my house. Also rep who give estimates has an attitude problem.
All the workers are good 👍
1st estimate included a breakdown of 3 different items that need repair/replacement. Revised (2nd) estimate did not
Also, 2nd estimate proved almost as expensive as the 1st though one of the 3 items had been removed (at my request) but the cost of the materials was then my responsibility to obtain. Can't believe the price of gas (as rep suggested) made the price of the other materials go up that much...and they haven't replied back yet to my inquiry on that several days ago.
It's almost as if they want nearly the same amount for two items (and me supplying the materials for all) as the first estimate where they supply all the roofing materials... SMH.
I never received my quote.
My salesperson didn’t spend much time at the house. 20 minutes to half hour at most. He barely looked at the window outside because it was raining which I get. He measured it for pricing and specs for ordering. The quote he gave was really expensive for one window & the time for installation outrageous. I get supply chain issues but 7 months is shocking for one window. He didn’t break out the quote for costs either (labor versus materials). I asked if Woodland had any promotions and he said no. I went to another window company & received a quote for the exact brand & style window as Woodland & they were $1410 cheaper & installation 13-15 weeks versus 28 or more for the exact same thing. Not to mention the other window company had 50 percent off installation. The other company wanted to earn my business & spent lots of time going through the entire process with me. That makes it an easy decision for me.
I like the knowledgeable estimator and customer service.
Promptly arrived on time!
Way over-priced
great presentation very detail oriented
I emailed a response and said the project was more expensive than we anticipated.
Rep showed up
Professional of employees, quality and timeliness of projects.
On time, courtious, Neat, work is out of sight, clean
cost
The representative I meet with was very helpful, informative and helpful. He made me feel safe, because these days it is not comfortable to allow strangers into your home. I hope the job goes as well.