based on 1594 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Will, was great...
The price for your labor
Not sure yet, but the sales reps have been very personable.
Very disappointed,go figure it out..
DEPENDABLE
I appreciated the honesty of the rep who came to give an estimate. He could have taken advantage of me, and my lack of technical expertise, but told me I did not need the work I thought I might, and could do the job much much cheaper than he would charge for what actually needed to be done. When I do need work, I will definitely call you.
Very prompt in contacting me regarding your products. I appreciated your response.
I had an estimate done on Tuesday. As of Saturday, I still have not received that estimate eventhough someone from the company reached out to me to follow up. I have also spoken with the representative twice and still have nothing. I want to move forward but at this point I feel like it is better to move on to a different company.
The fact that the estimator emphasized the they were a big company and they only come out to work if your spending a certain amount of money was a complete turn off. We are a hard working family who have saved up enough to pay enough for this project but were made to feel not so important to this company. I will spend my money somewhere else for that alone.
the prices were too high!!
I had to follow up several times to get the contract updated and still have not received it (over a week). I had to go with another company to be able to get the work done by the date I asked in the initial project quote. They were responsive and quick to come out, but updating the statement of work shouldn't take this long and it felt like I was being strung along until I would eventually give up asking for an update... which is what happened. It's a small job for a big company, i get that, just disappointing in how that's how it was treated.
Your product is exactly what I am looking for. However, I am not thrilled with the cost. I am seeking out to others at this time.
Your sales rep was very good at his job and I felt comfortable with him. This is not an easy decision. I do appreciate all your help.
Thank you
First name removed
Price Too high.
You offer a complete solution
Matthew was very friendly and knowledgeable about what I needed.
Still waiting for Mark to show up
The contractor was knowledgeable and honest.
Yes...the price is too high for what I actually want done. Getting two estimates
Very professional! Waiting for my Husband to decide! I need more time to get the deposit! The second week in October we will be ready! I will call next week. I'm very Pleased!
Thank You,
Mrs. Last name removed
Its customer service and professionalism.
Your people are extremely helpful and takes time to go over work needed and what they are going to do. Their help is wonderful. Thank you for your service!
Quality of work
Never received a quote nor did I get a call back. terrible service.
Tom the estimator was fantastic, knowledgeable and trustworthy!
Although your estimator showed up on time as scheduled, we never received the written estimate that your company promised. You just wasted our time.
THe price doesn't change based on circumstances
Gabriel Sanchez was overly talkative and it was difficult for me to get a word in edgewise. He spent nearly 40 minutes talking at me while I was trying to eat lunch over the noon hour before a 1 PM videoconference that I had to attend. Once I got him to get down to the business of making the estimate, I told him that I was going to be in a meeting when he finished and that he would have to leave the quote with me for later consideration. He rang the doorbell while I was in the meeting and didn't hand over the quote sheet as I requested. Instead, he asked to come in to discuss the quote. I let him in and told him we needed to be quick because I was in a meeting. Instead, he talked my ear off for the next 20 minutes and the meeting ended without me being able to rejoin. I had the other attendees talking over my computer speakers and he could hear them the entire time but didn't seem to take the hint.
Overall, the MasterShield product seems to be one of the better ones available, but the BBB rating and complaints leaves me wondering how much MasterShield stands behind its products. And, as mentioned above, I am a bit put off by the pushiness / intrusiveness of the rep.
Yes. A woman who booked my appointment over the phone said there was no minimum for the work to be done. The guy who arrived for the estimate said, Sorry it’s $1250.00.
Very frustrating. Get your message straight.
The technician showed up on time. He was courteous and professional and he wore a mask.
Yes I asked for a break down of the services I wanted done and I was told that I couldn't not have one. Who gives you a contract to sign with no prices just a total.