based on 393 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the way estimate are given on the spot, The friendly attitude, competitive pricing
Reasonably priced
just getting our relationship started, but I was impressed with the representative that came to give our estimate and was pleased with the estimate too.
THE PROPOSAL IS EXTRAORDINARILY OVER PRICED! IT IS ACTUALLY REDICULOUSLY PRICED! IT IS INSULTINGLY OVER PRICED! GOOD NIGHT!
I scheduled an appointment for Monday, October 17, 2022. When I spoke with the young lady (I believe her name was Terri) the previous week to schedule the appointment, I was very specific with my needs. I actually spoke with two women and the first transferred me to Terri (?). When David/Dave came that Monday, he did not have the equipment he needed to provide me with an estimate. I reiterated to him what I needed and he said my specific needs were not communicated to him. He then told me that he would be back the next day to complete the estimate because he needed a drone to do this, as I needed you all to look on my roof. He never returned and I never heard from anyone regarding this except for this email. I also asked him for other estimates, which I did not receive. I waited until the end of the week to see if anyone from your company would reach out to me but I have heard nothing. Thus, the reason for the score. I absolutely hate giving negative feedback. However, I did not receive any assistance with this. I will state, though, that although I did not receive any service from you all, the individuals were nice in their demeanor. This is disappointing, especially since I received many calls from you all checking to see if I needed any work done.
Services
You changed the original estimate costs unexpectedly!
Very expensive.
Too expensive
Matt was great! Board president made the decision to go with another company.
Tom was great, very knowledgable and responsive to our questions. 10/10.
Waiting on a quote almost 2 week.
The quote was over 4x the amount quoted from another licensed and insured contractor.
Ur employees are very professional and certainly do quality work. For the most part they are punctual.
The price compared to the other estimates I received were extremely high.
Too expensive
Dave COMMUNICATES. Prices are competitive workmanship is great.
I cannot afford the services at this time. I have another project that is priority. I do not want to over extend myself with this.
Thank you for the estimate.
Dave was great!
Your company does not provide the service wr need.
The rep. told me about the State grant available to me because of my low income, and I immediately applied.
I received a free estimate for a project and it was overpriced. I believe some companies are raising prices due to inflation despite the job.
Too expensive of a project with engineering costs, not worth the investment
Price - of the 4 vendors we spoke to, you were the most expensive for our project.
On time and very knowledgeable. Haven’t had the work done yet though
No show.
They came on time. The estimator acted professional and was nice
You sent the right person to evaluate and help me decide to use your company for my home improvement project. You sent "Texas" Greg Ott. He was knowledgeable, polite, animated and did not try to over sell me. He listened to my concerns and was forthright. Thank you.
Decided on another company that is also doing roof repair for us. Pricing was also a consideration.
Thanks,
They were the first to call me regarding my problem.