based on 3413 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Northdale location is under new ownership; wasn’t satisfied with haircut:(
Hair uneven on top and sides, it seem that stylist are off a little never have I got bad hair until the last two. I use sport clips national.
I got a haircut on 6/2 I asked for a medium fade with the top being 1 1/2 inches max. First she only took split ends off and asked if it was OK( my hair was about 7 inches long upon arrival). So I told her no and then she took about an inch off and asked if it was OK. After I told her no I'd like it 1 1/2 inches long on top she proceeded to cut it about 1/2 inch long. Basically giving me a buzzcut with scissors. When I brought this up to her she said she could fade it up and she then cut a line on both sides of my head leaving a shelf look which is also uneven not that being even would have fixed it. This is the second cut out of the only 2 I've gotten from your company and both have been a disaster. There seemed to be a language barrier or it was because it was the end of the day but regardless I and now stuck with a horrible haircut. I wasn't going to make a big deal about it because it grows back but then I saw this email and figured someone should know. I believe this will be my last cut in your establishment.
He cut my ear with scissors (drawing blood) and combed through my piercing (also drawing blood and causing it to become infected). I have pictures of the injuries sustained. Throughout the process, he kept telling me how he preferred my hair a different way and that I should have done something else. That did not make me feel good about the work he was doing. Not a pleasant experience and by far the worst hair cut I have ever had, but I still paid and tipped. Honestly, I would like a full refund and the cost of replacing my piercing so I can have it redone once the area has healed.
I came to get my hair cut, not get mutilated and verbally abused.
Blanca was thorough and considerate. Recommended products best suited for me.
Great service and very friendly people. I went this past Monday and all I can is this place is awesome!
Always clean and friendly service.
Stylist would not cut it my requested way and said you will look younger doing it this way. I asked twice but did not want to make a fuss so I paid and left.
Relaxing, efficient and enjoyable.
Service and quality of cut and cleanliness
Christy was great!
Christina was awesome! After 4 months of very long hair due to the current situation, she spruced me up real nice. Thank you for all you do, see you next time!
Amazing service and exceptional as usual!!!
I like the quick, amazing service and the courteous staff.
Courtney my stylists was a lot of fun she was positive, energetic, observant, and accurate. My hair looks great and I had a very positive experience in the shop.
i reailze the covid19 thing, but the masks are a pain
The customer service and attention to detail pertaining to cleanliness
Professional staff, clean store, prompt service .
Im not much of a picky guy but i had one request i have a flat spot in the back of my head and i asked to leave the long hair further back since its curly and now i have a wall look a like in the back of my head because the hair is flat
Haircut was way below par
One stylist stated she thought the covid-19 thing was over blown and she only wore a mask at work. This really gave me pause about my decision to return for a cut.
I think they have done great with all the adjustment.
Great job on the cut, and precautions were in place to assure everyone's safety
The setting, TVs, atmosphere, online checkin, mvp service.
Ken was engaging & professional.
Great service
Our visit was very positive. They are really follow CDC guidelines, everything gets clean after every customer, everything gets sanitized and ready. I was worry to bring my teenager there or anywhere to get a haircut with all that it’s happening... Very happy to be your customer, and my son is happy now with his haircut. 100% recommended...
Thanks
Had a decent haircut. Would definitely go back regardless of the pandemic.
I like that my stylist listened to the issues I was having with my thinning hair, and showed me a number of products that might help. She even used one of the products, the styling paste, to show me how it would thicken my hair, and she went over the ingredients in the product with me so that I knew what I should stay away from. It was the most thorough consultation I had ever received.
Fast, friendly and very little wait time.