based on 797 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There is usually something missed every weekly cleaning.
Friendly service staff does a thorough job.
Yvette does a wonderful and thorough job everyday. She is very flexible and works with our event schedule to make sure every area is being cleaned despite the random change ups in her schedule. We value her greatly!
Service Master is a great way to supplement your custodial staff. They are dependable and adaptive to each client. They take pride in their cleaning and are excellent.
Your services are quality, timely, and reliable and the communication with management is very good as well. Any time something additional is needed, the response is quick and attentive.
Very friendly employees who are very responsive to our needs.
Always willing to listen to us if we would like something done differently. Staff that we have is friendly and is willing to work around us when needed!
Communication book and quick responses of Service Master group - especially working with Tiffany Jallad. :)
There have been no disappointments. Any issues I had were handled swiftly and professionally.
Friendly and efficient employees
Haven't received quality cleaning in the past couple of years. Reviewed contract increased services and have not seen improvement. Finally had to complain and they are trying to make it right but only time will tell. I shouldn't have to do the white glove inspection after cleaning day, it should just be clean.
Responsive
Dependable
Flexible
They are prompt and do a good job.
You have a friendly staff
The staff is very friendly
Clean work.
Nice and friendly staff. Very Polite.
the staff is very friendly!
Staff are very friendly and attentive to our needs.
I see them disinfecting handrails, doorknobs, elevator buttons and many other things. Their services are helping to protect myself, coworkers and patients from many potentially harmful germs. All of the workers have always been very polite and they try to appear invisible while doing their diligent work. I notice all they do for us at Mercy Health Defiance Clinic. Thanks to everyone on the ServiceMaster team.
The professional and friendly manner that Tiffiany and Peggy have! Tiffany sees that Our Agency is covered when Peggy is unable to be here. Peggy is very thorough and timely with her cleaning. We appreciate ServiceMaster and the individuals that they hire for the cleaning!
Management and staff are very accessible and return messages promptly. I feel our Service Master team is an extension of our company and I feel this is reciprocated. Our team treats their assigned facility as they would their own home...with care and respect. We are alerted to potential emergencies regarding building mechanicals and building security. We have used various teams for flood damage, fire damage and sanitary emergencies. Service Master provides excellent service that exceeds expectations more times than not. I appreciate their commitment to our company and their dependability.
Professional and the staff are always courteous
always looks great after they clean for the week.
Wes Moats
The cleaner that we have at this time does a tremendous job. The employees think he is great which is critical.
Dependable. Friendly and always willing to help.
The service provided for us meets our requirements.
ServiceMaster is always accommodating especially when we inform them of a scheduling change due to a meeting. They are also great about taking care of any additionally requested items that are not on the usual list.
They do a wonderful job and if there ever is an issue they are quick and happy to fix it.
Mindy and Candy do a great job!
Local, dependable, responds to feedback