198 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great staff, clean facility.
The staff is very friendly, helpful, and they are very caring toward my dog, Scarlet
The love and care they show for our pup! The excitement our pup shows when she arrives says it all.
Wonderful, friendly staff. Secure environment. My dog loves it!
My dog just started and we both love it. The employees are kind to the humans and dogs 😊i would recommend them to any dog owner!!!
Everyone is extremely friendly and I know that my dog is well taken care of when she's here :)
We love Dogtopia! From the first time we were there, the entire team has been so loving of our pets. If you have a pup in your family, you need to go to Dogtopia in Deer Park! Kara and her entire team are exceptional!!
It was awesome and my dog loved every minute.
Cleanliness, ease of drop off/pickup, safety for the pets.
I love that my dog loves to go. I love watching the camera and seeing the fun instagram posts !
Took our dog for a grooming the other day and seemed to be ok at first glance. He was a bit longer than we’d wanted but with the rain still here this was ok. However, when we took him home we realized his fur was uneven, and worse he still had big mats in his ears and his tail. We had to give him another cut to remove these mats, which was disappointing as these were the main reason we brought him in. Overall it was not what we expected and hoped for.
That there is someone in the room with the dogs at all times. And I like the webcam.
My dog is safe and he has a great time with the other dogs.
Friendly, love dogs, environment is relatively clean!
I used to be a frequent member of Dogtopia Halcyon and utilized the location for both daycare and boarding. I was always happy with the service and loved that the employees knew my dogs by name. They were so excited every time we would pull up!
I recently reserved boarding for my 2 dogs, but we have not had a visit in a while. No one suggested that I should bring them in for daycare or a reintroduction, so I assumed everything was just fine.
We were boarding the dogs because our floors were being replaced and we were staying in a hotel. We knew they would have more fun at Dogtopia than in a hotel!
A few hours after I dropped them off, I received a call that one of my dogs had an "incident" with another dog and I needed to come get him. When I returned to Dogtopia and asked what happened I was told first "I don't know, I wasn't there" by the person at the desk and then when another employee came out she told me that another dog was sniffing my dog and my dog growled and showed his teeth.
As a business owner myself, I try to understand that Dogtopia has very clear and strict policies for the safety of all, but the customer service skills were HORRIBLE when I picked up my dogs. Also the attitude as if it was no big deal that I had no where for my dogs to stay for 4 days. The least the employee could have done was be more understanding and explain what the policy is regarding dog behavior.
Instead, I walked out feeling confused and embarrassed as if my dog is some sort of monster.
Name removed
They are patient with nervous parents and even more patient with nervous puppies. I love that I can access the webcam to check in on our sweet boy.
A friendly and caring staff
Cynthia did an amazing job at grooming my aussie puppy. She made him look so handsome and she made sure to take care of him.
Zoey was well taken care of and the people there are very friendly.
After jumping through all the hoops of providing vaccine documentation and scheduling an appointment for a meet and greet I was told afyer 4 minutes that my puppy had too much energy and that the other dogs didnt like him!! Thats insane… he is a 10 month old puppy that was excited to be there since tgis was gis first time! What a joke!
Easy to get to your facility plus everyone who works there is delightful!
We feel everyone really cares about our dogs. We appreciate the flexibility of services.
The staff is incredible. Very quickly they knew me and Henry. The cleanliness is amazing. Our daycare before had an odor that lingered on Henry-not at Dogtopia!! Not only have I touted Dogtopia-they have at least one new client because I rave about them!!
Everyone seems excited to see my pup at drop off - genuine or not, it feels good :) I love watching him play on the webcams!
Everyone is very professional and polite. Looks like Apollo will be enjoying his time there.
Kind, courteous, and very quick to communicate or call back
Work with the dogs to maintain an expected level of manners - Sit, stay, down, etc
The coaches are all very friendly, however they all seem very young. Maybe at least one person that is a bit more long in the tooth for experience. Really no complaints though!
I like the transparency, the care they take with the animals. It's cleaned and sanitized often throughout the day, They have cameras to be able to check in on your furry friend. The coach's are trained to understand the difference between the breeds and what works best for them. I've been taking my dog there since she was a pup.
The staff were very welcoming and friendly on our first visit to Dogtopia in Purcellville. We will definitely be back!