3412 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean facility
Friendly staff
that I can relax knowing that Luke is happy and taken care of so good.
Everything
I think there were too many dogs in the toy box room at one time (the receptionist mentioned that the limit is around 40 dogs per 1 human) and the size range was too big. There were very small dogs in the room with much larger dogs who were playing rough and it made me uncomfortable.
Kind, considerate and efficient!
The hours are convenient and the staff are friendly and seem to care
Ever since the crew changed I see the quality of service dropped. Also, I'd prefer a place that has a nice outdoor space where dogs can run. So I'm contemplating of changing the daycare service.
It’s obvious how good the people there treat my dog when he gets so excited to go there
Easy to work with and the people are great!!! Paisley loves to have her play days there.
Everything! Staff is wonderful and friendly, playrooms clean but, mostly, my dog is taken care of and happy 😊
The staff is amazing! They give our dog so much love ❤️
We are very happy with our experience. The owner and staff were kind and professional. They treated our Kaya very well and she is a happy pup. Thank you so much!
I prefer a place with an outdoor space as well, but clearly that is difficult in the middle of a city like DC. I get it. Tough order.
Best doggy daycare ever
Very convenient. Easy to make appointments and cancel if needed.
Friendliness of staff, well run and clean facility. Overall safety and care of my small dog.
fix cameras for better view of pups in the large room, unable to view my pups 75% of time. also, several occasions I viewed my pup in a kennel for an extended period of time after nap time; not sure why - would like to be informed of any issues my pup had that day that put her in an extended 'time out'.
Friendly and knowledgeable
The employees are so friendly and greet every dog so happy to see them! My dog jumps out of the car tail wagging and leaves completely tired out! The facility always looks clean and they have cute activities for the dogs.
Friendly and conscientious staff.
The staff were amazing and supportive as we were in town for a wedding.
My dog loves it !
Employees
Poor handling of dog for one week. Deep gash on her face near eye who is watching the dogs? Why not hire more man power to watch the dogs. The handler to dog ratio is atrocious. No courtesy at all after the injury.
The orientation was very well done. The facility is very well maintained and the staff were very caring and welcoming. I look forward to coming back often with Oliver!
So convenient to book, great services (bath, nail trimming, day care, boarding) provided. I always have peace of mind leaving my dog at dogtopia when I go on trips. He's always exhausted and happy when I pick him up.
Knowledgeable staff, friendly, took all my dogs needs into consideration. They made my dog’s first day there very comfortable and fun.
I like the fact that my dog is Not confined to a private kennel. He’s free to play, walk or rest with other dogs around him most of the day. He’s building up his socialization skills. He’s well behaved around other dogs when we go on walks in our neighborhood.
First name removed
Facility services - grooming, swimming pool & structured downtime. The drop off/.pick up service is convenient!
Accommodating low & high energy dogs in different spaces is a desirable feature!