Customer Testimonials
The people that came out to the house were great and very friendly. They were professional, and explained what they were doing step-by-step. The office people were equally as helpful. There’s a lot of work that needed to be done around town because of the freeze, but I felt that I was a priority all along.
Great service, timely and informative.
I had several service teams come out and work on drying out my water leak damage. Each one of the teams were professional and communicated well.
I was kept informed of the process and steps that were required to complete the project,
Prompt
Service Master Recovery Services Did a tremendous job at my house. Harley Warren contacted me initially and kept up with all the work. All the staff who worked on the demo in my kitchen were on time, professional, patient,and caring. They answered my questions. Their work was impeccable and they left the work area well cleaned up. This was the first time (in my very long life) that I have had to contact my homeowners insurance for help, and Service Masters really came through for me. Thanks to The Hartford for recommending and sending them. Thank you to everyone (the people I spoke with on the phone and the workers) at Service Masters!!
Really easy to interact with. Knowledgeable, and patient
Very professional people arrive timely did a phenomenal job in follow up.
They were fast friendly and efficient !!
They did their work quickly, just pulled paint from walls when taking down plastic barriers
The result:
. job completed & paint matched - no one would know any water damage had occurred.
. all mess & garbage was cleaned up & remove
. arrival time was consistent
. outside shoes were removed when entering home & house shoes used.
. plastic sheeting hung to protect furniture & household items.
. overall job was definitely satisfactory
Kyle was very thorough with the investigation. He communicated with me very well. He and his assistant were respectful of my property.
Very professional and nice employees.
Everything. They did a very good job
Professional and trustworthy accompanied by a 3- year warranty
Victor did a great job.
Everyone that I have talked to and that has worked on my home have been wonderful. All are hard working, detail oriented and polite. Everything is being explained to me as I’ve asked.
They truly show how much they care about their customers. They are extremely courteous, pick up whatever mess they made leave the place clean make sure that all the cords and everything were taped down. They did excellent work and a service worker. Daisy was outstanding would recommend her to service anyone’s house, she was outstanding
Explaining staff
Jason was very accurate in his assessment of the situation and set us up with exactly the right service to manage some smoke damage.
The technicians were great to deal with.
VERY NICE PEOPLE!
All of the crew from the initial Inspector to the crew leader to the crew members, everyone was very professional. Took care of my home & belongings. Will definitely speak well of you folks with friends, family and colleagues.
Service Masters project manager, Juan Carlos was a blessing sent to our home. His thorough approach to getting the job done correctly and kind words as he guided us through the process of mitigating damages put our minds at ease, fully believing that we were being taken care of by someone who cares our home as much as we do. Thank you again, Juan and we hope that if we're ever in this situation again, that we'll have you by our side!
Very polite, professional and timely.
The two young guys that came to do the mitigation, Seri and another young guy were very nice, they had great customer service skills. However, the older guy, it may have been their supervisor, he was older than them and wears glasses, wasn't very friendly. My dad spoke to him and introduced himself by name, and that guy never acknowledged my dad. He came into my home and didn't speak. He has poor customer service skills. He didn't bother to give my dad any feedback or information, he only talked to the 2 young guys. That is rude and disrespectful and unacceptable. I would recommend the 2 young guys, but not that other one.
Your people are polite and respectful. Great service
Overall a great experience working with Service Master Ottawa. From initial contacts with the project manager and scoping the job to contractor selection and work planning all the way to project execution and final completion walk through, I had great experience.
When there was a problem with contractors, Service Master Ottawa was quick to respond, intervene and address the issue to my satisfaction. Our project manager (Jeff Jerome) was excellent in his timely and clear communications and in ensuring my total satisfaction with each element of the job.
I would have no hesitation to recommend Service Master Ottawa to anyone seeking an integrated service provider for restoration projects.
Everyone at ServiceMaster has been amazing. I appreciated all the communication and wonderful care that they provided for me.
The staff that I have encountered were very polite and seemed to know their jobs.
Good customer service