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based on 8089 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets looked very clean and dried very quickly! Kyle was friendly and accommodating. He showed us all the demos for treating the carpets. Even though we didn't end up getting the extra treatment Kyle still did an excellent job andanswered any questions we had about your services. We asked for Kyle's card and will request him when we reschedule for another carpet.cleaning or any of your other cleaning services. We will definitely be using zerorez again and would recommend zerorez to all our friends and family!
They really get the stains and dirt out of the carpet and also clean up the tile floor very nicely.
eco friendly and does not leave a residue
Very professional, on time, (love that) explained the process, very quick too. Carpets look and smell 100 % better. Thank you so much!!!
I really appreciated receiving a phone call telling me who my tech would be (Kyle), and when he was on his way. Kyle and the Zerorez product did an amazing job with my disgusting carpet; and he was very friendly, knowledgeable, and thorough. He must have a very friendly aura because my dog took to him immediately, like I've *never* seen her do with anyone the first time she met them. Also, the carpets were completely dry within 4 hours.
I had my grout sealed and the cleaning part made a huge mess. I spent a bunch of my own time re-mopping and cleaning up chalky residue and footprints. It was a sticky mess. Feels pretty terrible to spend 700 dollars just clean it up myself. I'd like some of that money back in my pocket. I'm sure the sealing part of the job is great, but the sticky, chalky mess left behind was really frustrating.
The cleaning was superior and I appreciated the quick service and would highly recommend to all my friends. Thank you - great job!
enviromentaly friendly
Excellent job. The carpet looks like new. Your rep was polite, listened to my concerns, was thorough and worked hard to make sure the carpet was cleaned.
This was the first time we used Zerorez. We have three kids under the age of six and the light beige carpet was extremely dirty. It looks really good now and is soft to the touch. Tyson Chapman was very polite and did a great job cleaning the carpet. In the past when we had the carpet cleaned it seemed to get dirty really fast after the cleaning. We can't wait to see if Zerorez cleaning prevents this. Thanks
I realize this may not be a fair evaluation because my brother Casey was paying for my service but I would have not had some of the services done if I had known the cost. I was very surprised at the total amount. Looking back it would have been nice to have maybe a price sheet in hand to be aware of the expense. The total was so high for my budget, I would not have the same service done again. The prices seemed high to me and that is something I would disclose to any referral.
I wasn't "wowed" by the difference of before and after, but I think that is because my carpets and furniture are just old.
Tyson and other young man were great and very friendly. Only thing I didn't appreciate was a comment made about my brother Casey being an owner and how owners have $. Can't remember exact words but I don't think it should matter how much money you have, the cost was still important to me.
Very friendly and did a great job. My sofa looks great and so does the carpet. Thanks!
Service man was friendly and arrived as scheduled. He kept us informed throughout the process and we are pleased with the results.
Thought the cleaning was a very nice job, and I like the idea of no residue.
I like the lack of chemicals that is used. And our technician was very friendly and knowledgeable about carpets.
I realize the stains in the carpet were 3 years in the making, however stains that just occured the week prior did not come out of the carpet. Unfortunately, I did not have the opportunity to price match prior to making a commitment to Zerorez. Also, I was offered the opportunity to protect the carpet for $40 more a room, however if the stains did not come out I do not see why you would perform this service. Now I have stains sealed in and never to come out. Replacement is my only option now.
I was asked to prepay to have my area rug cleaned. It has fringe. I didn't hear anything for over two weeks and then when I called I was scheduled to have the rug returned to me, twice. I waited for an associate to deliver the rug during the scheduled time and finally received a phone call saying a mistake had been made and my rug couldn't be delivered. I got a call from a person named Carla and she explained that my rug was given to someone else and they couldn't reach the people. I was told I would receive a call once the issue was resolved (my rug was finally retrieved and delivered) to 'make things right' for all the inconvenience. No call came. I'm still waiting!
Alex was very helpful and friendly. We will be booking another appointment for our downstairs carpets.
Polite and helpful technician. Did a good job a removing stains on carpet.
The people
No smell no residue
Tyler was able to show me where there were stains with the UV light. He was quick and efficient as well
You were able to remove old stains that other carpet cleaners could not. I am anxious to see how my grandson with allergies reacts to our home now that you have cleaned our vents and carpets!
I like the fact that it is a green clean. Techs were friendly and efficient.
I've had carpets cleaned before and later when you walked on it, it felt thick, not clean like ours feels. It looks and feel new!
Very friendly employees. Hard some terrible stains in the carpet and now it looks fantastic. Will definitely us zerorez in the future!
I liked the fact that you don't use chemicals to clean my carpet. There was no chemical odor that with other companies took several days to go away. My carpet looks much, much better and it was so stained that I didn't think you would even try to clean it. Thank you for your HARD work on the carpet.
no chemicals and very friendly service
Everything! i was blown away by the customer service, and quality of the product.
Kyle was very knowledgable and friendly. He explained everything about how the prosses works and let me know that I could contact them afterward if there was any issues.