based on 6273 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and easy
Laid-back attitude of the employees, the vibe of the students and teachers.
KUNDALINI just isn't for me lol. I liked the studio and tried a class at the sea centre, loved it!
Kindness and very welcoming staff, is clean, the tea is delicious.
convenient parking, perfect time, great instructors
I so enjoyed my free yoga class and look forward to using the 2nd of my free class vouchers. From the start the welcome was informative and attentive. Lovely folk behind the meet and greet desk.
I found the yoga room to be bright and expansive although I found that the noise of the overhead air system (not sure what this was) was loud and not conducive to a relaxed start. I think if I position myself on the opposite side of the room next time this may resolve this situation for me. I wondered if others found this noise intrusive.
The instructor of this session is fantastic. She delivered the session with her calming voice and with wonderful professionalism. The only downside was that it was very hard for the class to hear her voice as I believe the microphone was not being worn close enough to her mouth for it to project her voice. Only when she leaned down in a yoga pose did we hear the effect of the microphone which lead me to believe that this was the case. I thought her co-instructor or helper would have been able to help address this.
I look forward to joining you again.
All best, First name removed
Sales and great teachers
I loved the instructor I had and the class was very easy to follow.
Instructors are regularly mediocre. Very boring and redundant. Not inspiring or progressive. Need to attract new instructors. Get stuck in schedule with same instructors which make make me want to go else where. Took a friend and the instructor was so bad I paid my friend back. I know it's difficult to find powerful instructors but please try. Not sure what else to say. The bar is lowered. Perhaps you should address this somehow from both a yogi and business perspective . Good luck ... I really mean that. It has to be hard. But there are great people out there. Just learn to attract them. Namaste!
I just love your classes. My most fav. yoga teacher is Peter, he is outstanding. I love that he does not play music during the class. I want to just listen to the voice. He is gentle, kind and a wonderful yoga instructor. I do go to Ben's class when I can but most often Peter.
How ever I would like ere to be a senior's rate I am 69 now and can not afford to buy a 6 month pass as it is far to much for me. I am only buying a 10 card pass I got birthday money to put towards my 10 card pass. I love yoga and need to keep up yoga to maintain good health and flexibility. Is there a chance Gloria will look at this Name removed Phone number removed
Excellent instructors. Convenient times and I like the little store.
The class was very full and we were all very close together. There were a few empty mats and if they had cleared those away it would have felt a bit more spacious. Otherwise I enjoyed the class very much.
How about suggesting a more modest dress code? Some women seem to think they need to do bra yoga and some men, bare chested yoga. Thx
There could've been been a little more space between the yoga pads for people. I found my stuff and other people's stuff was crossing over constantly and the occasional arm was in the way here and there!
Room was too big, not intimate enough.
Friendly and flexible. Bought a pass for a friend, and you were able to extend it past it's exist date since he wasn't able to use it in time. And love the new mats!
The very warm, welcoming and respectful attitude towards everyone!
The customer service was friendly and helpful and Angie I is a lovely teacher! I also love the atmosphere at the Sea studio
Tons of classes, great location with lots of shops and restaurants nearby
The YA's. The atmosphere, the incredible teachers, the diversity of classes and class times. Hi I always feel supported
the coat/shoe room gets very crowded in between back to back classes, maybe shoes could be placed in another area closer to door..
Clean studios and facilities, qualified and inspiring instructors, many workshop with a generous amount free of charge, friendly counter staff, a great selection of books and an enticing offering of yoga inspired products.
Convenient location, friendly staff, great instructors.
I like the variety of products for sale at this location.
friendly staff and great classes.
Room always feels sweaty.
Great teachers
Less students in each class
People are always friendly, the classes are excellent with lots of variety and lots of times and availability.
Account billing system is shoddy.
1) My wife gave me 5-lesson gift for Xmas 2015. Your system didn't apply it, rather prioritizing the auto renewal. Eventually, the system expired the gift. In the end my Xmas gift was one $50 yoga lesson.
2) I was scanned twice on Sep 4 2016. I noticed this when I dropped into the studio to review my account, because I just had a gut feeling I should have more lessons. When I pointed it out, the staff member said he'd apply a credit lesson. Over one month later and I don't see any correction. It was later when I figured out how to review my account on line I discovered (1) above, so indeed I should have had more lessons ... many more lessons.
3) The system did not apply a $15 credit on my account to the most recent auto renew. A good account management system should look to the account balance for credits or overdue payments. So I have to cancel my auto renew just to have the credit applied?
The reason I give a 4 is because Nathalie earns the place a 10. In addition, staff are friendly and facilities are comfortable. It earned my trust quickly due to its culture and people. However, this experience broke my trust and it will be a journey to regain it.
Feel free to contact me to discuss. Name removed, Phone number removed. Otherwise, I will be walking into the studio in the coming days to formally express my complaint. I don't have faith that this is a conversation to have with the staff behind the counter, though, as it will concern accounts and systems.
PS - I reviewed my wife's account as well and it seems fine. It seems the system cannot handle complexity of promotions and account credits.
there has been a loss of advanced integrated teachers - Shelley Tomczyk subbing this past Monday (Dec. 12th), was a huge step up - she is such a deep level, well studied teacher. Would come back to practice at Semperviva, if there were more teachers like Shelley.