- Phone: 248.366.4611
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based on 3287 ratings.
What our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Sorry you are upset with the price increase. We did send out a mass email mid-June to let our clients know as of 7/1/23 the membership price for all would be $69.95 included those grandfathered for the past year. Please check your spam and understand that none of us like increases. We kept our membership at the same price for over ten years. But our costs have gone up like everything else and we could no longer keep it at $59.95 for a 60-minute massage. Lavida still believes strongly that our current membership price of $69.95 is more than fair for the service we provide comparatively. I hope you understand and look forward to seeing you soon!
The center is clean and the staff is very friendly. I have been impressed by each of the therapists I have used. Occasionally, a therapist will leave but I try to keep my options open because I understand that this is a normal occurrence in this industry.
Front staff is very friendly. Have not had a bad massage yet (hopefully won't 🙂). I've had several different therapists and they've all been great.
Kristy has been absolutely amazing for my acne! I went in with some of the worst and most painful hormonal acne I’ve experienced and left with my skin feeling amazing. The next morning, ALL of my breakouts had dramatically decreased in size and were significantly less inflamed, and some were completely gone. Kristy always makes me feel welcomed and is so knowledgeable about the products she is using and why she recommends each.
Madison is wonderful! She is gentle, knowledgeable, and puts you at ease like she did me. I was hesitant and unsure of coming here as this was my first time. I recommend this location because it is very clean, soothing, and near a Chic Fil A!!!!
There is no massage like a Kiran massage! I look forward to these massages days and weeks before my appointment. Just phenomenal!
Jodie, thank you for leaving us this amazing review. We are glad to see that you are enjoying your massages with Kiran! Looking forward to seeing you here again soon.
Competent massage therapist and clean, friendly atmosphere.
Sheila, we are so happy to hear that you had a great experience at our spa! Thank you for leaving us this review, we are looking forward to seeing you again soon.
Friendly and experienced people
Professionalism and quick service. Therapist are knowledgeable.
I have loved L a Vida in the past. In past 6-8 months, it's harder to get a time monthly due to availability after work(I get out in Kinston at 5 pm or so. Half hour to store depending on traffic so 6 pm or later which is hard to get an appointment. Now it seems you just attempt to bill credit cards as you please! I HAVE never used the card on file-it's my husband's who used to purchase for me for all occasions. Since getting appointments has been SO hard, I had him stop-I'll find somewhere else that has openings monthly. I have NEVER authorized use of the 'card on file' for 'membership, etc.' Anything extra, I paid for in person or online(gift card). My account is finally at zero-doubt I may be back.
Very neat and clean and professional
The all around service has been outstanding and my massage therapist, Tabitha is awesome!!
Great customer service
Highly recommend Kay! She was very intense & loosened up my muscles.
Great experience all around
Excellent job
The total experience was amazing! The office setting was beautiful and the staff were amazing! Betsy made me comfortable and massaged me until I drifted away into a peaceful place.
Best facial!
The establishment was nice and clean
Summer is excellent masseuse. Rebooked!
Office staff helpful and friendly.
Always enjoy my massage and everyone there.
Everything, from being greeted at the front desk from Sabrina then getting a great massage
Everything
Always excellent customer service. Massage therapists are all top-notch. Never had a bad massage. Thank you!
Very over priced for services
We are surprised and sorry that you feel that way. This was the second 90 minute massage that you've had here, and we assumed you were happy with everything. We actually offer lower pricing than most other massage providers in this area. Please keep in mind that our membership program keeps your pricing at low introductory level pricing, and would save you $35 on every 90 minute massage. Please give us a call if you'd like to enroll. Thank you for your feedback! _ Charlene, Owner
It was a wonderful experience
Availability
Great location and therapists. It is a great center
Outstanding staff.
The staff is so friendly and the services are great!
Very upset that the price was raised without any warning. I was told long time members would not see any increase.