The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 9, 2013 — Rated 8 out of 10 by F.S. The Bug Master
What could we do to improve?

I have no complaints...

Report a concern   December 9, 2013 — Rated 7 out of 10 by M.D. The Bug Master
What could we do to improve?

Reduce the cost

Report a concern   December 9, 2013 — Rated 10 out of 10 by M.D. The Bug Master
What do you like about our services?

prompt, pleasant

Report a concern   December 9, 2013 — Rated 8 out of 10 by B.C. The Bug Master
What could we do to improve?

Rind the door bell when you arrive. This did not happen on you last visit. I was there, but I did not see or hear your representative. Unfortunately, I wanted the inside of the house done. I told the person who called to make the appointment that I wanted this done, but there was mis-communication somewhere. Ringing the doorbell would have avoided my irritation at this lack of service. Name removed

Report a concern   December 9, 2013 — Rated 10 out of 10 by D.T. The Bug Master
What do you like about our services?

Steven is great, always a smile on his face.

Report a concern   December 9, 2013 — Rated 10 out of 10 by Kenneth Prewitt The Bug Master
What do you like about our services?

Prompt, let me know when here, and any issues to attend to, Keep it up.

Report a concern   December 8, 2013 — Rated 10 out of 10 by R.J. The Bug Master
What do you like about our services?

The Bug Master representative was on-time, professional, friendly, and took immediate care of the issue.

Report a concern   December 8, 2013 — Rated 9 out of 10 by J.M. The Bug Master
What do you like about our services?

on time

Report a concern   December 8, 2013 — Rated 10 out of 10 by Carol Compton The Bug Master
What do you like about our services?

No bugs, ever. Also expert service and kind service men.

Report a concern   December 8, 2013 — Rated 10 out of 10 by B.S. The Bug Master
What do you like about our services?

Always responds to my needs an d do it gladly

Report a concern   December 8, 2013 — Rated 10 out of 10 by G.W. The Bug Master
What do you like about our services?

Always on time and courteous.

Report a concern   December 8, 2013 — Rated 8 out of 10 by L.Z. The Bug Master
What could we do to improve?

provide greater detail regarding the products used; pretty good response time especially because of the Holidays given an infestation and immediate attention required.

Report a concern   December 8, 2013 — Rated 10 out of 10 by X.P. The Bug Master
What do you like about our services?

It's flexibility and understanding of real life situations. Efficient , effective, and accurate services from your business.

Report a concern   December 7, 2013 — Rated 10 out of 10 by D.M. The Bug Master
What do you like about our services?

Very reliable. Friendly, effective

Report a concern   December 7, 2013 — Rated 10 out of 10 by Renee Allen The Bug Master
What do you like about our services?

Dependable. Can call anytime with a problem and Bugmaster will return.

Report a concern   December 7, 2013 — Rated 10 out of 10 by J.D. The Bug Master
What do you like about our services?

Appointment is made on time and spraying is controlling scorpions.

Report a concern   December 7, 2013 — Rated 10 out of 10 by Sherry Anderson The Bug Master
What do you like about our services?

The bug man was very thorough and nice.

Report a concern   December 7, 2013 — Rated 10 out of 10 by K.B. The Bug Master
What do you like about our services?

Friendly caring personnel

Report a concern   December 7, 2013 — Rated 8 out of 10 by B.F. The Bug Master
What could we do to improve?

Scheduling... When technician unable to complete job because weather prevents outside spraying, I have to call the office to reschedule rather than their calling me. I sometimes forget then grumble that I had to pay full bill for partial service. Being a longstanding customer I should pay bill when service is complete.

Report a concern   December 7, 2013 — Rated 10 out of 10 by C.J.H. The Bug Master
What do you like about our services?

Friendly employees and good service.

Report a concern   December 7, 2013 — Rated 10 out of 10 by R.F. The Bug Master
What do you like about our services?

knowledge about the job and friendly

Report a concern   December 7, 2013 — Rated 10 out of 10 by Robert Icenhauer's The Bug Master
What do you like about our services?

On time with great results.

Report a concern   December 7, 2013 — Rated 10 out of 10 by Mike Odell The Bug Master
What do you like about our services?

Our technician is excellent, courteous and very trustworthy.

Report a concern   December 7, 2013 — Rated 10 out of 10 by J.S. The Bug Master
What do you like about our services?

Fast efficient, friendly service.

Report a concern   December 4, 2013 — Rated 10 out of 10 by Jana & Steve Bone The Bug Master
What do you like about our services?

Always on time...very professional and friendly.

Report a concern   December 2, 2013 — Rated 10 out of 10 by D.S. The Bug Master
What do you like about our services?

prompt and courteous service

Report a concern   December 2, 2013 — Rated 10 out of 10 by Silas a Powell The Bug Master
What do you like about our services?

The integrety, attitude and service of the whole team.
I can say that everyone of them have been just committed to meet our LRMC expectations.
John our Manager Rep, and Mike our Tech they have been outstanding and understanding of our questions and concerns (which are not that many during these months).
We really appreciate your business and support.
Muchas gracias.

Report a concern   December 1, 2013 — Rated 10 out of 10 by A.D. The Bug Master
What do you like about our services?

Very effective

Report a concern   December 1, 2013 — Rated 10 out of 10 by T.S. The Bug Master
What do you like about our services?

Friendly and professional - what more can you ask for?

Report a concern   November 30, 2013 — Rated 10 out of 10 by D.G. The Bug Master
What do you like about our services?

The ease of scheduling, the professionalism of the employees and the results received.


Privacy Policy