based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
always call to let me know when they are coming. They are quick to return when or if a problem arises- good customer service. We have recommended Bug Master to our neighbors.
Prompt, responsive service, willingness to adjust schedule to accommodate our needs. Also the convenience of knowing a return visit will be scheduled if we encounter any pest issues.
Willing to work with customer to meet their need.
Thorough. Convenient.
prompt, courteous
Techs are well versed in the services and treatments needed for the properties they service for me.
I kept getting messages scheduling appointments, then they wouldn't show up, and a few days later I'd get another message. When I called, I was told that they had to cancel due to weather, but no one told me this and I can't tell when they've been there. I had to keep taking my dogs to work with me. Then someone finally showed up last week and today I received another email message scheduling an appointment today. I'm at work and my dogs are home. It's just a computer glitch I guess, but otherwise I think Bug Master is great.
Responsive to schedule requests and issues, timely, cordial scheduler and technician, good value for price, honor guarantees
Prompt response. At time set up and professionalism of service person.
Professionalism and attention to the job.
Prompt service. They arrive on time. Friendly techs
You email the appointment date and time of arrival ahead of time and come when you say. Men are courteous, very business like, punctual and do their job. Couldn't ask for more.
Timely, gets rid of lots of bugs!
Actually send out reminder emails, calls or cards like you are supposed to. Luckily I was home this time, but I don't like not being notified when my technician is coming to spray.
Friendly and helpful workers. Albert was terrific and over the years we had a good working relationship.
Everything! I made the mistake of switching to another service about a year ago and it was a legitimate NIGHTMARE. I immediately switched back to bugmaster and I have never been happier. You guys are always on time, always polite and friendly, answer any questions I have and ask specific questions about the type and whereabouts of bugs in the house/yard. The service itself is wonderful! We have only seen a few ants since we signed up and those were taken care of immediately. I would never use another service, you guys are the cat's pajamas!
Work with the scheduling
Very effecient
I was supposed to be given a month notice for my appointment. I received an email on Friday for a Tuesday appointment. Had to reschedule. Next appointment was a month later. No problem there. We will see next time if my appointment is scheduled correctly. If it isn't , I will be hiring a new company. Common courtesy should not have to be begged for!!!!!!
From several years of being a Bugmaster client for my two houses, I know that what makes The Bugmaster tops in this industry is the well trained and personable techs. In this case it was Kyle. He is more than our exterminator, he is family. He knows our house, our concerns and he takes excellent care of us. On top of that, he knows us and shows concern for our health and well being. That is the perfect formula that makes The Bugmaster an A+ company.
Friendly and knowledgeable staff
Email reminders. Nice technicians. Ease of service.
My exterminator is always friendly, prompt and does a great job.
Would be nice to have follow up call to see how things were doing a couple of days after initial spray
Friendly technicians normally there time scheduled for
I love our technician Gerald. He is wonderful to work with.
Technician very thorough and helped with mice problem.
he was on time,and I think he did A nice job. He seem to be A nice person.
Dependability, Promptness, and Courtesy
I have always been treated very well by all of the technicians when they come to the house and the office staff is always kind when I call with a question.