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based on 1177 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My bathrooms smelled clean.
Everything!
My house was not as clean as expected. I asked them to wash the windows inside and out and they were not all clean. We had to rewash them. The faucet in the master bathroom was not wiped off and there is still a cobweb in my shower. They were supposed to wash the floors and there were still spots on them. I had previously employed them years ago because I liked the thoroughness of cleaning top to bottom but I was really disappointed this time. I would like a refund or some money back to make up for the stress and wasted time of this job not being done successfully or professionally.
I was told they would wipe down the fronts of the cabinets, never happened. Sometimes there would still be a little bit of something stuck on the kitchen or bathroom linoleum. In short, I was paying too much for what I received.
The cleaning was fine .. but your rates are outrageous . $100 an hour is kind of crazy .. but desperate people will pay it.
Staff members were a bit late because they were running behind but they did call. Then they were even later because they couldn’t find my house. So of course now that they know where it is I don’t expect that to happen again
Improved communication of expectations from manager or team leader to the actual cleaners. Cleaners seemed to be unaware of what they were expected to clean on a first time cleaning. I wasn’t aware that anyone was in training so this was concerning.
Excellent first cleaning! Polite, efficient!
Very professional. Explained what they would do and why.
Service exceeded my expectations. The products were great and worked miracles on my very dirty shower glass door. Looking forward to continue working with the Merry Maids team
The thoroughness of their work, even through the tedious parts. Their attitudes were extremely pleasant and professional. Kudos to you for having such a great crew!
Low odor products, detail oriented
Everything is fine the way I want it, and I don’t have to stress out about it
There were some items i wish had been cleaned but were missed.
The staff is wonderful. The products used are environmentally friendly and most importantly they clean my house the way I would.....but I don’t have to do it 😀
The smell
Professional, reliable, friendly, and masters of clean.
The women are great - and they do a good job.
I don't have to do the work! It's clean and smells great (without being overpowering) when they are finished.
They did a great job!
Thorough in their cleaning. Very courteous.
Merry Maids did a wonderful job! The staff was so delightful to work with.
Thank you all!
Becca
The two staff that cleaned my home were just wonderful! I was grateful they were thorough and diligent. They showed up on time and were efficient with their time here at my home. I am very impressed and would love them to return.
It's a joy to walk into the house after the girls have cleaned.
Smells good and looks clean.
Thank you!
The ladies did a great job. They were quick, quiet, no breaks, no phone calls, very pleasant.
However...………$490.00...……...really?
I was very satisfied with the work both visits to my home. I enjoyed interacting with each of the folks who I met from MM. I will recommend MM to anyone looking for housekeeping services.
You do an excellent job in taking care of our bathrooms at our church. Thank you
They work hard and clean really well! This last visit the walked up 2 flights of stairs!!
And they left Vivian a birthday card!
Price is a little steep for most of my friends
Received a comprehensive, incredibly thorough cleaning. Very professional and friendly.