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based on 1181 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the products appear to be not too toxic, the cleaning associates are hard working and friendly and the company is very eager to accomodate any special requests of the homeowners.
Great!
Thanks for your dedicated work ethic. You do a great job.
House was empty, ready to hand over to new buyer with just vacuum, dust and general cleaning. Areas of dusting missed, counters left dirty. Easy cleaning job way too expensive for the way it was left.
Not sure what products you used, but loved the clean house I came home to!
I love having several rooms clean at one time.
Respectful
Lousy service, contacted for follow up and resolution never had anyone follow through.
The last couple of visits, I have noticed that staff is dusting around items on shelves or dressers and not moving the items. Please have staff carefully move items so that they can dust the entire surface. I am starting to see dust lines. Otherwise, service is great!
Great service and cleaning .
The professional thorough quality of the service provided.
I am so happy with your service. Above and beyond my expectation. Looking forward to a great relationship . Thank you.
I guess I was surprised to learn I was paying over $90 an hour for cleaning my house. Diane told me the $180 a cleaning was for two hours. When I talked to Danielle, I asked her how much time I was paying for, and she said 1 and a 1/2 hours to an hour 45 minutes. The girls rarely stay two hours. They do a good job and are responsive to things I show them I want done better. I would recommend Merry Maids, but I would mention that other agencies charge less for quality cleaning. Name removed
I think the workers are very dependable and reliable. I think the products oar OK, but I suply some products That they do not have.
Very happy with the service!
Improve consistency.
To many times my bathroom fans have been left on all day and the bathroom rugs left on the bed instead of being put back in the bathroom.
Hope this helps. Over-all we are pleased with the job and cost, but had your recent letter had an increase in our costs we would have cancelled the service.
Prompt, The cleaning people are here on time and they go to work and finish in the least amount of time and intrusion
It is great to come home to a clean house. They come on time or call to let me know they might be late or could come early.That is extremely helpful. I am a very time conscious individual.
Quality promptness courtesy pleasing personalities and a very clean home!
My experience is both the service and the products were great.
Here are my thoughts:
1. Make it so that I wouldn't notice a difference when different team members are filling in (or swapped) for other team members. I suppose you could call this a uniformity issue.
2. Make it so I would also not notice a difference when management (or a manager) visits to review current crew cleaning. There is a difference when a manager is out to our home to point out what can (& can not) be done to improve.
I think, perhaps, if management (or a manager) were following behind (or with) their crew members on a more regular basis, there would be more similarities between teams (& between individual team members), and ultimately the differences would subside... and we wouldn't "notice", and I would not "miss" the other [person/team].
Please note: I do not believe these are individual worker issues; I believe that the workers do great work, for the work they do, but simply need more guidance on a regular basis, while at the actual locations. (Especially if they've never been to a particular location).
Thank you for your consideration.
The apartment was very clean and smelled fresh without smelling like chemicals. Everything was in perfect order and looked great.
The team that came in cleaned did a wonderful job would recommend them to anyone.
On time and didn't feel like we were in the way. Everything was clean and the house looked great.
I like that the crew is timely, quick and efficient. The products used make my place smell nice and clean. The team is thorough .
Thank You for making my life easier. Gracie & Maria did a superb job!
The Team always does a great job.
Very dependable and prompt. Thank you for your services.
The staff does a great job . Maria and Laura are very competent . Diana always is helpful with scheduling .
I love coming home to a beautifully clean house. The cleaning products they use make everything shine.