Merry Maids of Indianapolis
5060 E 62nd Street Ste 136
Indianapolis
IN 46220
United States

Average rating: 8.9 out of 10 based on 2095 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 22, 2020 — Rated 10 out of 10 by L.R. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

the Maids are friendly, industrious, competent.
They are thorough in their cleaning, attentive to environement.

Report a concern   April 21, 2020 — Rated 10 out of 10 by J.L. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Staff is reliable, efficient and respectful. Jessica is a great lady and assisted my wife for many years and she knows more about taking care of my home than I do.

Report a concern   April 18, 2020 — Rated 5 out of 10 by E.S. Merry Maids of Indianapolis
How did we disappoint you and what can we do to make things right?

I reached out to Merry Maids for help in the midst of our move. I had planned to clean my house myself, but could not find cleaning supplies due to the covid-19 crisis... so, I contacted Merry Maids.

Sherry was lovely. She met me at my house gave me my estimate- and paid to have the team come two days later. It was going to be over $600 with tip. So I had high expectations for that amount of money.

The team was early and kind. I let them in and they got started.

The team called me once they were done with the job and had left the property. I was disappointed that I was not able to walk through and check their work. Sherry has said it would take them almost a full days work- so I was shocked that they were done in 4 hours.

When I arrived at the house I check the refrigerator, and it was not cleaned. I had paid $50 extra for that. I was flustered. In my disappointment I called Merry Maids back- reported the issue- and they said they would send them over. While I was on the phone I walked the house & everything looked fine. I was in a hurry- I was homeschooling 4 kids- and had to get back to them.

The next day was our final walk through before selling our home- I opened the oven (I paid $50 extra for that as well)... and the oven was cleaned, but the oven door was not. I was very frustrated- so I called the team back.

I know I should have caught the issue the first time- but I paid over $600 ($580 plus tip)... and I should have been able to trust that for that price the work would be done properly as promised.

Merry maids sent another lady over and she cleaned it. But I was very disappointed that both the appliances that I paid extra to be cleaned were not done properly.

For that kind of money- it should be done and I shouldn’t have to check every single thing. I needed the work done- so I had to pay. For that amount of money, I expected it to be done right the first time.

Sherry said it would take almost the entire day, and the ladies were out in 4 hours. I should have been paid back for those hours that were “included” in the estimate...

I’m not mad, just was disappointed. The team made it right. But I was disappointed for that kind of money, and the job not to be done right.

Report a concern   April 17, 2020 — Rated 10 out of 10 by Rebecca Maxwell Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

The products are very good, an i really appricate the help the girls give me, Misty is Very Good an always so thoughtful no mater how she feels

Report a concern   March 13, 2020 — Rated 10 out of 10 by Julia Tinsley Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Everything is perfect.

Report a concern   March 12, 2020 — Rated 9 out of 10 by P.W. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

The ladies are always professional and do a good job.

Report a concern   March 10, 2020 — Rated 10 out of 10 by N.W. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

I have called Merry Maids several times and gave the good comments.

Report a concern   March 3, 2020 — Rated 10 out of 10 by R.P. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Reliability, safety, competence, environmentally-friendly products.

Report a concern   February 29, 2020 — Rated 10 out of 10 by Paul Ward Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

I have had the same 2 ladies for the last several years, These 2 do an excellent job and are very congenial. The last cleaning I had a new lady. She did a fine job and also was congenial. For the last 4 plus years I have had nothing but good service from these ladies.

Report a concern   February 22, 2020 — Rated 10 out of 10 by J.K. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

I appreciate the friendly professional service and my clean house!

Report a concern   February 18, 2020 — Rated 10 out of 10 by T.A. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

The house always looks amazing

Report a concern   February 17, 2020 — Rated 10 out of 10 by C.C. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Love how reliable Merry Maids is. Love how clean my house is!

Report a concern   February 5, 2020 — Rated 10 out of 10 by Suzanne Deweese Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

It smells clean without a heavy perfume smell. Very professional, fast but efficient.

Report a concern   February 5, 2020 — Rated 10 out of 10 by Cindy Armour Prop Man-Clubhouse Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Merry Maids gives us peace of mind!

Report a concern   February 4, 2020 — Rated 8 out of 10 by A.C. Merry Maids of Indianapolis
What could we do to improve?

The Merry Maid who cleaned my house on January 29 was excellent. Thank you.

Report a concern   February 4, 2020 — Rated 10 out of 10 by P.S. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Always a great service!

Report a concern   January 30, 2020 — Rated 10 out of 10 by M.L. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Becca was terrific!.

Report a concern   January 30, 2020 — Rated 10 out of 10 by Brandy Smith Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

I love coming home to a beautiful clean home with carpet lines and a sweet note from our cleaning girls. They always do a wonderful job.

Report a concern   January 29, 2020 — Rated 10 out of 10 by M.W. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Always friendly and so helpful with all weeping, dusting, clean bathrooms and kitchen, super clean hardwoods too!

Report a concern   January 16, 2020 — Rated 10 out of 10 by L.R. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

The team, Misty and Trish, who usually come to my apartment are friendly, competent, efficient. They are open to suggestions and always ask if there is anything special that I would like for them to do.

They project happiness in their work, I have never seen any sign of grudingly labor.

Report a concern   January 14, 2020 — Rated 10 out of 10 by L.H. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

I like the way the house smells upon return!

Report a concern   January 11, 2020 — Rated 10 out of 10 by Karen Fennerty Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Reliable service and quality results!

Report a concern   January 10, 2020 — Rated 8 out of 10 by J.W. Merry Maids of Indianapolis
What could we do to improve?

I think it's very expensive, but love the flexibility.

Report a concern   January 8, 2020 — Rated 10 out of 10 by Bruce Berner Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

We have used Merry Maids for several years now on a regular basis. We always get the same crew. They know us, our house and our animals and always do a great job!

Report a concern   December 7, 2019 — Rated 10 out of 10 by Martha Martin Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

We really like Misty and Trish. They do an excellent job. The products you use are fine.

Martha Martin

Report a concern   December 3, 2019 — Rated 10 out of 10 by L.S. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Great service.

Report a concern   November 26, 2019 — Rated 10 out of 10 by C.S. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

The team that normally does our house is great. Been a customer for 14 years

Report a concern   November 22, 2019 — Rated 10 out of 10 by D.H. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

It always smells fresh.

Report a concern   November 19, 2019 — Rated 3 out of 10 by P.C. Merry Maids of Indianapolis
How did we disappoint you and what can we do to make things right?

The last two cleanings at my house a few things were missed. The items missed:
1. Trash was not emptied.
2. My son's bed was stripped and sheets left to make bed. Bed was not made.
3. Master bath shower never gets scrubbed only wiped down. I have to scrub or spray with Tilex to ensure that the mold is removed.
4. I wasn't home for the last cleaning and my husband said the floors were not cleaned properly.
5. The time before last I asked to have the baseboards dusted and I moved my dog bed and hair was all over the baseboard. The girls didn't move the bed.

I hate to complain because I love the fact that I have a set schedule.

Thanks!
First name removed

Report a concern   November 19, 2019 — Rated 9 out of 10 by K.B. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

They do a great job week in and week out.


Privacy Policy