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based on 2095 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Merry Maids does a good job. I had them clean my sunroom recently and the only thing that I was disappointed with was that the love seat was not pulled out and cleaned behind it and under it.
I really want to talk about communication. The communication is super easy. That's really important to me.
Great job great ladies
Love knowing Merry Maids has my back!!!1 Prompt, personal and do a great job cleaning.
cheerful, efficient, thorough
Flexibility
I appreciate the help this service gives me.
Becca was our last MM. She did good. Send her back.
I like that they are reliable, efficient, show up on time and do a good job.
The girls are always prompt and very professional.
I enjoy the consistency of having the same two girls
Clean every time.
Great company and always works around my schedule
The crews are efficient, competent, kind, attentive to listening when needed.
Products do what they are supposed to do - I like the cinnamon small that is present once the cleaning is complete.
A more precise arrival time would help. I take off work to be home when they get there. Sometimes they arrive at 9 or 10, other times at noon. It is hard for my work schedule.
Thanks so much to the girls who cleaned my house on February 27. They were outstanding!
We have been very pleased with the cleanliness of our home. The ladies have given great attention to detail. Thank you.
the bathtub still had soap scum we do have well water the other bathroom was great , the kitchen floor could have been better ,the Lady that first came out said they scrub your floor on hands and knees .
I think maybe they wiped it down. and I was do $20.00 off for new customer but did not get that.
You do a decent job and short on time
This last clean was good but the previous cleans I feel like the girls were in in about within an hour hour and half. And basically did a basic surface clean. I don’t feel like I get good deep clean.
They made our home feel like and look like a hotel!
This was the first time I had Merry Maids in my home so it was a huge cleaning job! The two ladies worked very hard all day and did a great job. I was so impressed and look forward to the next time they come!
I like the attention they give to my home. Efficient and genial with breakables. They dust with rag not feather duster and scrub floors like I use to, on my knees.
Friendly employees and they do good surface cleaning. You are flexible with scheduling and the office is always ready to help.
They are industrious young ladies who do a great job!! I'm definitely going to continue having them back to clean my house for the foreseeable future.
They’re guaranteed and bonded so I feel comfortable having the team at my house while I’m at work. And should anything happen merry maids handles it quickly and professionally.
My house always looks fantastic after being cleaned. I love coming home to it. I also love how consistently good everything is done.
I just had my first cleaning last week. The girls did a great job on what got cleaned, but there were a few things that could have been better. My scheduled time that day was for them to come between 11am-1pm. I got a call around 12:30pm that the team was running behind and it would be between 2pm-3pm. They arrived around 3:15pm. They also didn’t have any garbage bags left and had to ask where my garbage was to use the bag. There was also one bedroom that got missed. I was happy though with what they cleaned and they were flexible when I added on one more bathroom which was great. Just a few things I wasn’t impressed with.
Reliable, somewhat thorough,
The house always looks amazing they are also very good about changing appointments when needed
We way over paid for the work done to our house. We eliminated all of the toilets and the entire spare bedroom/bathroom in a small 2 bedroom townhome. Chairs were not put back in their proper place, floor boards and walls were not washed where there were spots or dust. There was water left in the tub (which we were told the tub wouldn't drain, but it was drained with a mess at the bottom upon arrival). The team gave me an 11-1pm arrival window. I was at the house from 12-1 on my lunch break waiting and they did not show up on time. As I had to return to work, I had to leave a key underneath the flower pot to let them in, and I wasn't happy about letting people into my home for '3-4 hours' (although they were not there that long I can tell), without even meeting them. Very disappointed for the price that we paid.
We love our merry maids -- Misty and Trish. However, the last maid we had who subbed for them, didn't do as good a job as them.
And, we are now offering the maids to use our vacuum cleaner as it is a lot more powerful and does a much better job than the one they have.
Martha Martin, Email address removed
Great service. Have had for years. Love the ladies who clean. Sara and partner. Both terrific. Life saver. Very careful. Security conscious. Great with our cat hair. Kind.