based on 3266 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The food was delicious, and our server, Karen was absolutely fantastic!! We will definitely be back!!
Kasey is a fantastic server! We also love the food! It is always good! We got the cookie skillet this time and it was so delicious!
The wings and the service
Waitstaff was great! Great atmosphere.
Food and price
You have an excellent staff.
The service was great
Good food!
Short wait, Great food, Staff was polite, Would definitely come again.
Service was a little slow
Food and service
The service was great! We did not care for the pretzel bites appetizer, but the rest of the food great.
Tabitha is always spot on with service and the food is always good!
Chase
Great food and service!
Cashier needs to learn to count money
We ordered your 25 piece wing special. This time the wings were done just right. Juicy and tender. Not overcooked. Waitress Karen was very good.
Good food
I’m an East coast wing supporter. The only thing wrong is… The fries! Everybody agrees that the fries! are always horrible. Not the way there being cooked. Just the brand period is nasty. It’s time to change your fries East coast wings. Tater tots aren’t better neither. We shouldn’t have to make another stop just for fries at another restaurant to go with your good quality wings. Change your fries East coast wings. This is my only complaint. Change them for a better quality and your business will keep thriving in the right direction. :)
There were several problems. 1.) I came out because I had $15 on my East Coast Wings card to use, but when I gave my card to the girl ringing up my order, she didn’t use any of it! So, I ended up paying for $15 worth of food that I shouldn’t have had to! 2.) All the chips were burnt. I got four orders and every one was burnt badly. The chips were all a dark dark brown and hard as a rock. 3.) I asked if I could get ranch and cheese sauce with each order, and a small side of hot sauce with one order, and the girl said yes, but she never mentioned that she was going to charge me a dollar for each cheese sauce and a dollar for the small side of hot sauce! I paid $5 for dipping sauce!!! That’s crazy! Especially considering every one of them was only half full! I could only dip maybe 10 burnt chips into a half full cheese sauce before it was gone and I paid $4 for that? And another $1 for enough hot sauce to dip two chicken tenders into it? 4.) I was told 20 minutes when I called in the order, but it ended up taking 50 minutes to get my food! I waited up there for 30 minutes while other people walked in got their food and left, and the girl said that mine would be ready any second right after I walked in…what happened? The food wouldn’t have taken 30 minutes to cook, so why did I have to wait that long after getting there? Especially getting there 20 minutes after ordering it! 5.) When the girl finally handed me my food, she didn’t even make sure that I had it before letting go of it, so it all nearly fell in the floor. I barely caught it as it was falling, but crushed one of my boxes and the $1 hot sauce in the process. The girl didn’t offer to help, didn’t ask if everything was okay, she just laughed and walked away. I had to put everything back in the bag like it was supposed to be, and clean $0.50 worth of hot sauce off my hands with the napkins that were in the bag, salvage as much as I could of it, and get back home to my family who had been waiting over half an hour on me to get back with it at that point. So, it wasn’t a good experience to say the least.
Food was good, hot and served quickly.
Service was great!
Fast efficient service. Wings were delicious!
I enjoy the Thursday wing special! The convenience of placing an online order and picking up up is an added perk. It is always ready when I arrive for pickup!
Great waitress every time
Time before this one, I did not receive a survey,
Manager came around the corner and made a face at me and rolled his eyes, because I had pulled the blind down to protect my eyes from the sun. It was about 2 weeks ago and the dining room was nasty. Floor had food all over and under the booths. They had been open for about 30 mins. It was disgusting.
Wings were great. Crispy like we ordered them and just the right amount of sauce. I hate when wings are swimming in a pool of goo. These were great
The app is great except you can't order chicken strips without sauce. Food was fresh, hot, and delicious. Service was great.
The food and service were excellent. I look forward to a return visit.
I’ve eating wings everywhere as they are my favorite food, East Coast Wings has the best wings from anywhere, hands down. I regret not getting wings from there when I try a new place. East Coast Wings never disappoint.
Upon picking up my order a very nice Asian gentleman thoroughly checked everything to make sure all items were accounted for. This is important to me because I travel 35 minutes to get to this location so I appreciate his thoroughness. I am an office manager and I look for great customer service, which I absolutely received. This gentleman seems like an excellent employee because he genuinely wanted to give good service, which I feel is why he was so thorough. Thank you for serving me not only delicious food, but excellent customer service. I feel like my time and money are valued at this location. Thanks!