TruGreen
5605 Florida Mining Blvd, Suite 1-6
Jacksonville
FL 32257
United States

Customer Testimonials

Report a concern   July 10, 2017 — Rated 10 out of 10 by J.F. Your TruGreen Branch
What do you like about our services?

Our yard is looking great and our serviceman is very good at answering any questions.

Report a concern   July 7, 2017 — Rated 9 out of 10 by F.S. Your TruGreen Branch
What do you like about our services?

You listen to customer complaints.

Report a concern   July 6, 2017 — Rated 9 out of 10 by S.A. Your TruGreen Branch
What do you like about our services?

Joey does a great job. Also Robert Coakley is excellent

Report a concern   July 6, 2017 — Rated 10 out of 10 by K.H. Your TruGreen Branch
What do you like about our services?

They stand behind their service.

Report a concern   July 6, 2017 — Rated 10 out of 10 by B.M. Your TruGreen Branch
What do you like about our services?

On time. Courtesy of employee. Good job

Report a concern   July 5, 2017 — Rated 10 out of 10 by J.K. Your TruGreen Branch
What do you like about our services?

They are doing a great job. They answer questions and are happy to resolve any problems Always give good advice

Report a concern   July 5, 2017 — Rated 9 out of 10 by R.D. Your TruGreen Branch
What do you like about our services?

I have found that over the 25 years living in this home, that your service is by far the best. My only complaint is having difficulty knowing when the next service will occur. The Technician appointed to us is fantastic.

Report a concern   July 5, 2017 — Rated 10 out of 10 by P.N. Your TruGreen Branch
What do you like about our services?

My yard looks nice. It's serviced each month and I have no issues.

Report a concern   July 4, 2017 — Rated 9 out of 10 by G.C. Your TruGreen Branch
What do you like about our services?

We have rented this property out for many years and never had a problem with your services

Report a concern   July 1, 2017 — Rated 10 out of 10 by J.C. Your TruGreen Branch
What do you like about our services?

Your company offered more than I expected in the way of service, when Brandon McCaffrey suggested I have grass plugs installed and then Donrico Solomon came and did an excellent job with the plugs, spending time explaining the growth process and care to me. Please add a note to Donrico's file that he is a very helpful and knowledgeable technician. I have previously requested the same for Brandon, my regular yard technician. This note is to thank both Brandon and Donrico for their fine work and professionalism.

Report a concern   July 1, 2017 — Rated 10 out of 10 by S.B. Your TruGreen Branch
What do you like about our services?

They seem genuinely interested in making my yard look great and making me a happy customer.

Report a concern   July 1, 2017 — Rated 10 out of 10 by J.H. Your TruGreen Branch
What do you like about our services?

Carla is a very attentive technician. I apologize for the last report. I thought it was for a different property.

Report a concern   June 29, 2017 — Rated 10 out of 10 by M.D. Your TruGreen Branch
What do you like about our services?

The right attitude and excellent customer service of the technician is the first thing that made me happy about getting your services. There is still a process before determining if I will be completely satisfied. My lawn was treated by three different persons and each one has their own way doing treatment. With the most recent technician, I can tell he knows what he is doing but still have to find out if he will be consistent doing a great job.

Report a concern   June 29, 2017 — Rated 10 out of 10 by K.R. Your TruGreen Branch
What do you like about our services?

My yard has completed a 180 since beginning with you, originally as Scott's, about a year ago. My yard has filled in and is a beautiful green.

Report a concern   June 29, 2017 — Rated 9 out of 10 by D.P. Your TruGreen Branch
What do you like about our services?

Technicians are very knowledgeable and pleasant/friendly.

Report a concern   June 29, 2017 — Rated 10 out of 10 by K.W. Your TruGreen Branch
What do you like about our services?

THE TECHNICIAN IS INTERESTED IN OUR LAWN!!!

Report a concern   June 29, 2017 — Rated 10 out of 10 by T.G. Your TruGreen Branch
What do you like about our services?

Very responsive to needs friendly does a thorough job

Report a concern   June 29, 2017 — Rated 10 out of 10 by J.L.P. Your TruGreen Branch
What do you like about our services?

My service technician, Peter, is very thorough! He is extremely knowledgeable, professional and friendly! Always asks if I have any concerns or questions, and allows me to walk around the yard with him to point out any concerns.

Report a concern   June 28, 2017 — Rated 10 out of 10 by B.R. Your TruGreen Branch
What do you like about our services?

I appreciate that you called about my concerns and resolved them

Thanks
Name removed

Report a concern   June 28, 2017 — Rated 10 out of 10 by J.F. Your TruGreen Branch
What do you like about our services?

Always address my concerns 😀

Report a concern   June 27, 2017 — Rated 9 out of 10 by M.G. Your TruGreen Branch
What do you like about our services?

I would like the receipt to reflect actual square footage of yard. The tips could be better for care, and more detail on services provided. Prices without getting a sales rep could help your business as well.

Report a concern   June 27, 2017 — Rated 10 out of 10 by N.M. Your TruGreen Branch
What do you like about our services?

Professional service always calls before appointments. Courtesy of staff

Report a concern   June 27, 2017 — Rated 10 out of 10 by J.L. Your TruGreen Branch
What do you like about our services?

Was able to talk to the specialist and go over our plan for the yard.

Report a concern   June 26, 2017 — Rated 10 out of 10 by S.N. Your TruGreen Branch
What do you like about our services?

Jonathan Jacobs patiently surveyed the lawn condition and sprayed all corners of the yard yard and paid attention as I walked with him in the back of the yard.

Thank you Jonathan...

Report a concern   June 26, 2017 — Rated 10 out of 10 by D.M. Your TruGreen Branch
What do you like about our services?

Services are timely and responsive tobconcerns

Report a concern   June 23, 2017 — Rated 9 out of 10 by J.J. Your TruGreen Branch
What do you like about our services?

Carl went out of her way to keep me satisfied. Prompt serice when I found issues with lawn. Very happy with follow up

Report a concern   June 23, 2017 — Rated 10 out of 10 by V.B. Your TruGreen Branch
What do you like about our services?

Our assigned representative, Craig Bennett, is always very courteous and professional and takes time to explain the process of what he's doing at each visit. He is highly responsive to our requests and very personable. He is quite thorough in looking over and caring for our lawn and always asks if we have any questions or requests that he can help us with which is much appreciated in a day and age where good customer service is hard to come by!

Our lawn is already doing better and we are looking forward to a fuller, healthier landscape with his help! He even delivered FREE grass plugs to fill in our gaps which was nice.

His customer service is great, my only suggestion is to lower the price. The service is comparable to what other local companies offer, and the yard is not very large, so $600-700 annually doesn't seem very competitive (especially as new customers), and we were not offered any discounts or promos at the time we called in to sign up which was a bit disappointing. Our previous lawn care contractor was priced lower monthly, and offered discounts to customers on autopay and even promotional rates for new customers. That being said, so far the results and quality of what we have received is better than the previous company we had, but we still think the monthly price could be better.

All in all, we would recommend you guys to our family, friends and neighbors. Thank you! :)

Report a concern   June 23, 2017 — Rated 10 out of 10 by L.S. Your TruGreen Branch
What do you like about our services?

Carla handled my issued brilliantly

Report a concern   June 23, 2017 — Rated 10 out of 10 by L.D. Your TruGreen Branch
What do you like about our services?

Efficient, prompt,

Report a concern   June 23, 2017 — Rated 9 out of 10 by P.P. Your TruGreen Branch
What do you like about our services?

My earlier score was due to some TruGreen internal miscommunications, but I wound up as the recipient causing me to contact TruGreen an inordinate number of times. However, my tech Charles came out today to rectify the situation and I'd like to think we're back on track. I received a call from TruGreen's QC Carla Martin today shortly after I submitted my review and we had an amicable talk about the issues that were causing me grief. That showed sincere concern and was most appreciated.


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