Customer Testimonials

This is just the beginning it`s look green ,but we still looking for the future .

My lawn looks healthy.

I like that you notify me to let me know when you are coming.

I don't have to worry about it.

My TruGreen lawn specialist is Kenneth Bailey. To say I am satisfied with him would be the understatement of the year. Not only should he be Employee of the Month, he should be doing your training videos. His skill at rehabbing my woeful lawn, combined with his positive attitude and superior customer service skills, should be the template for training your specialists going forward.

Since I bought my home in 2006, building a healthy lawn has been a supreme challenge. I bought my home from a man who did not water nor fertilize for the decade he owned the home. So not only was the quality of the grass brown, the root system was poor and we had a variety of weeds in abundance. The turf itself was sandy and very barren in many spots. In the 10 years before Ken showed up, I went through 4 other lawn service companies, and 9 different technicians. None made a dent in my lawn. During this time, I also re-sodded twice, all to no avail. None of this is an exaggeration. This is an absolutely true description of my lawn issues from 2006 to 2016.

That ended when Ken was assigned to my route. Now, I am getting close to having a truly lush lawn, with beautiful color, and devoid of weeds. It is a miracle indeed. Kenneth Bailey deserves a bonus, a raise and probably a promotion. On second thought, don't promote him as I don't want to lose him. Just give him the raise, the bonus, and please keep him right where he is.

They are timely and non-intrusive. Larry Smith is always friendly at my home or any time I encounter him in the community.

Our technician has done a great job keeping our yard beautiful and healthy.

thorough, professional, knowledgeable. Vincent was awesome!

Dorian Griffin is courteous and professional; he made me feel as if he was truly listening to my questions and thoughtfully replying.

scotts was always very good for my lawn. I expect the same from True Green. BUT, I miss the personal touch of Scott's, ie a phone call from a live technician, not a recorded message from the office.
If there's any problem on my lawn, I'd like a call from the technician re the next treatment. Also re the phone messages, instead of calling the day before planned service, please CALL two days in advance so there's reasonably enough time to reschedule if necessary.
There should be an opportunity to speak with the TECHNICIAN! Thank you, Name removed

Everyone tha comes for my yard is friendly as well as office personnel.

Donrico Solomon did an excellent job installing grass plugs in my lawn. Very professional and answered all my questions.

Vincent did a super job with outside house pest control. Very knowledgable and precise!
Would appreciate having him do the job each time!!!

Call backs have great response, tech always talks to me about problem and actin he takes.

I like it when you notify me that you be coming. And your servicemen are very polite and do a good job.

One thing I would ask....... please don't hang any thing from my front door. Instead, please place under little light on the table at my porch.

Thanks, Name removed

Technicians are always, timely, courteous and professional. Have had very good communication with them.

Personal approach to my lawns need.

Dependable, courteous, always call ahead.

Pete Morin from Branch # 5764 has done an outstanding job ever since I have been with Trugreen. My shrubs growth performance speaks for itself.

The tech did a great job and was responsive to my concerns

The service man is very knowledgeable about grass and let's me know what my
problems are with the lawn.

My lawn is kept in very good condition.

Doing a very good job. Yard has never looked better

My lawn was serviced by Jay on yesterday. He did an exemplary job. He is always professional and because I am disable, ensures that my gates are secured and locked prior to his leaving.
I am well pleased with my service.

Our TruGreen specialist, Larry Smith, does a great job.
He is detailed, attentive, and provides explanation for every service.
Awesome job!

The only reason we decided to stay with TruGreen after a horrific start to our service is because we now have a rep (Cody Waters) who continually goes above and beyond to make sure our yard is taken care of and we are 100% satisfied with this service

I got an email on Saturday July 15, 2017 saying you performed lawn service the day before (Friday Jul 14). On Sunday July 16 I sent you a reply say the service was not done. I got an email back from you (ticket #Phone number removed) saying you would respond to my complaint but you never responded so i called the number listed (1-Phone number removed) and I talked to you customer service rep. She was very rude and would not listen to my complaint. I got a call today from Carla Martin in the Jacksonville FL customer care office and she was very considerate and apologized for the way I was treated. She listened to my complaint and resolved the issue. I appreciated how she handled it. I am now a satisfied customer because of Carla's very customer-oriented skills and the fact that she listened to my complaint and resolved it. She gets a number 10 on your survey.

Several years ago had a bad problem with weeds. After several extra visit you got rid of them.

Same technician servicing our lawn, and it looks better than the past several years.

Results ‼️
My yard looks good 👍🏻