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31039 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
clean.clean
Luke S. was polite, friendly, and professional.
Carpets dried quickly
No "crunchy" feeling left after the carpets dried
No "stinky" perfumes left behind
Discount price by booking online
No surprises with the price by being able to get a estimate online prior to booking an appointment
Was totally disgusted by the stains found with the blacklight gadget Luke had - ugh! Thought I had cleaned the pee & baby puke up really well. Good tool to promote purchase of extra stain cleaning - no doubts it was needed, though a bit pricey @ $50/room in addition to the cleaning price!
Did a great job. On time and efficient
My carpets are cleaned and it is was quick and efficient. Thanks.
Green and clean. Affordable. Successful.
I had dog urine on my floor that was shown me with the ultra violet light. The two talked me into doing the middle clean, but never mentioned that it wouldn't make the carpet still look stained in the light - until I asked to see it with the light after it has had been cleaned. Then he went into a big discussion about why it would still be there. I felt like I hadn't been told the whole truth at the beginning.
Fast, friendly techs, good service
We were very pleased with the turnout and the services. The men were very friendly. We were planning on spending about $250, but were surprised the rugs were more expensive than the rooms, bringing the total bill to $430.
Carpets dry fast and look great.
This is only one day since the service, so comment about the product will have to pass the test of time.
We are very happy with the short term look and feel.
I can't remember the carpet cleaners name, wish I could. He was extremely professional. Polite, careful and anxious to please,seemed knowledgeable about his business. He asked me to check each room as he finished it. Only saw one little spot that was missed. Instantly cleaned it.
Name perhaps Hernando or Fernando? Would be happy to have him work in our home again.
First name removed B. Last name removed
Very professional installer! He walked us through the entire house and have us options on gownto dramatic certain areas. He was not pushy and he was very polite. We've never had cleaner carpets.not since the carpet was new! There is no smelly house and the dry time is so quick. We will never use any bother carpet cleaning company. Heck I would even buy a franchise!! They are that good.
Thanks
Paul Sheppick
The tech missed several spots so I had to schedule to have my upholstery redone
Isasias is awesome!
great service and good cleaning technician, Fernando, was excellent
I like the product because it does not have the residue, What i don't like is waiting around for 8 hours for the technician to show up!!!! You should be able to reduce that window to 4 hours max.
The great people that work for you
I am very happy with the service! The technician was very friendly and had answers to all of my questions. My carpet looks and feels so much better. I will definitely be using Zerorez again.
drys fast, job completed quickly
Professional and my carpets were cleaned well and dried within a few hours.
Very clean and thorough. Wendy is helpful, nice, very hard working.
Quick drying time
the service was great the product was good to.
normally the service is very effective and leaves the carpets dryer than anyone else. This time the carpets were wet in places for a couple days but the result was still good.it was a little pricey too.
Ur technicians r the best and the end result is always a beautiful clean carpet.
Cleaning method, customer satisfaction, good customer service.
The staff are punctual, friendly and professional.
I also love that my carpets dry quickly and there is no residue.
The carpet isn't sticky after it drys, and the technicians were extremely professional.
Mr. Barlow did an amazing job cleaning our home! He listened to our concerns about certain areas and worked super hard. We were apprehensive knowing that we were the fifth home to clean for the day and thought he would be too tuckered out to do a good job. He as fantastic! He is a super hard worker and personable. Our carpets and tile haven't looked this clean in years. We will definitely be using Zerorez in the future.
The carpets look so much better!!!
Great service! Isiah did a GREAT job and was very detailed. The Zerorez concept is great. This is the second time in two years we have had it done.
Thanks!!