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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent services. No chemical smell after. Carpet was very clean after the cleaning. Technician was very professional and did a great job for us.
My husband was in the floor covering business. Zerorez was the only Company he recommended to customers who wanted to know who to call for carpet cleaning. He said their process was the only process which did not leave a residue in the carpet. Residues attract dirt he would say. We love that they are prompt, have friendly, trustworthy and competent technicians and that their prices are low. We also love that if we are not satisfied they will follow up until we are satisfied. Zerorez is our only “Go to” carpet cleaner.
The whole experience with Zerorez today was truly exceptional. They confirmed my appointment and address yesterday, I was called this morning to let me know that my technician would be contacting me before he was to arrive, he called with a 30 minute notification as well as a 10 minute notification.
My technician today was Drew. He was very professional and pleasant, and made recommendations based on observing the areas to be cleaned as well as our desires.
I would definitely recommend Zerorez to others, and will be using them again in the future. It would be great if I could get Drew back again!
Did not like hours for wait time -8a to 11:30a
Should be no longer than a 2 hour window of time.
The website for Zerorez says it dries faster than other carpet cleaning companies. It felt like we got same quality clean but our floors stayed wet much longer than when we had our carpets cleaned by another company last year.
Our carpet technician was amazing he was polite and thorough! My carpets looks spectacular! I will definitely use zerorez again.
I was able to make an appointment for the very next day. The technician arrived as promised, thoroughly explained everything to me, and cleaned my filthy chairs so well they looked brand new! I was very impressed with not only the results, but the entire experience. I will most definitely use Zeroez for all of my cleaning needs going forward.
Quick, friendly, fast drying
I like the caliber of young men that come into my home and work and I love the finished product
Have had my house cleaned every two weeks professionally. But when zerorez did my tile, it was filthy. Now it is white again. Am having the back to do carpets in time for the holidays. Very impressed!
The technician was friendly and thorough.
Mitch was so great and professional. He was able to work around us while our employees were working. He was very friendly and a pleasure to work with. The carpets look great and it made a big difference.
Thanks so much!
The technician was thorough, on time, and fast.
The price quote doubled for “treating pet accident areas”. It would have nice to know that upfront not while they were in my driveway.
We are happy with the job but have had equally as good results for less.
Your product and technicians are very good
We added in the scotchgard as an add on. It is way too expensive. I it seems like you might be taking advantage of your customers with the price of this product.
Very good experience. Good service for the value.
Showed up when scheduled. Did a quick walk thru and then made suggestions to complete the job. He was timely and through and completed the job as he has estimated. Before he left he made sure I was completely satisfied.
I love how great the carpets look afterwards! No residue or strong smells. Quick & professional service, and the price is great! Thank you!
That they are safe and natural no chemicals.
The carpet isn't as clean as I thought it could/should be. I'm really disappointed in the quality of work. I could have paid much less and got the same job done.
The person who came to do our carpets was very helpful and explained everything very well. He was also pleasant. We will be calling again for more carpet cleaning. Our carpets look and feel amazing. Thank you.
Amazing service.
Excellent job.
At the top of each stroke of the “cleaning wand” the floors were still soaking wet. They looked soaking and they were soaking wet. It was like the wand with the vacuum part came up and didn’t suck out the water at the top of every stroke. Every stroke throughout the whole house was like that.
I think sucking the water out takes the dirt out with it. I just don’t feel like the floors are as clean as previous times that Zerorez has done them for us.
The technician was a very nice person. He may have been in too much of a hurry.
Jaron was courteous and did a great job. He explained the services offered and was respectful our our home. The carpets look great!
My carpet looks so beautiful. The guys did a great job. It all feels so nice and clean.
For 2 hours of work, it’s really pricey.
I had a great experience with Zerorez. They got the pet stains out of our basement carpets. I would use them again!
Very courteous -- great job
It was easy to schedule, the technicians were very polite and did a wonderful job.