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based on 25642 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very pleased
Efficient, friendly and professional service. Carpets always feel very clean.
very professional and complete
The technician took his time and ensured the carpets were cleaned. I could tell a noticable difference from other services I have used.
You delivered what was promised, new looking carpets!
Tech very professional and curtious. Very impressed
Always a good job at a good price. Your employee Derrick was a gentleman. Thanks again!
Techs (Patrick & Ben) were very nice & professional. I just feel that the cost for the carpet cleaning service should be a little more in line with other vendors in the city. $150 to $175 seems very reasonable for what was done & the time spent vs. the $210 I paid.
Prompt, courteous, professional, efficient service. And the carpet and floor look great! Will definitely call you again,
I like that you have the tools to find problem areas -- like where the cat urine was. I like that everything is done thoroughly and there is no soap residue on anything. I like how your system is safe for one of my rugs that is supposed to be drycleaned. I like how all the small - medium size things are moved out of the way to clean thoroughly.
I like that u clean the green way
Love the fact that you don't use lots of chemicals/soaps. We also like that we can go a while in between cleanings and that the carpets seem to stay fresh longer. The service tech that came out was outstanding he did the best job that we have ever seen. We have two very large fish tanks that we are unable to move and he made sure to get behind them he best he could. If it is possible we would request that he come out next time to clean our carpets.
Very clean and very professional
Very Happy!
Thorough cleaning, lasts, no awful smell,pleasant worker
Carpet looked fantastic after you service I will definitely use you services over and over
Less chemicals and clean carpets
Zerorez is the only company I will use to clean carpets in homes that I own. Love the cleaning product and use it in my home on small stains till I have the carpet cleaned. The people who do the service are fantastic and aim to please. I like that Zerorez does not use harsh chemicals and the carpeting is dry within a short amount of time...
We were impressed by the demonstration that was given when we got our carpets cleaned a few months ago and I decided to have all our tiles cleaned as part of a birthday present to my wife. I was hoping for a “wow” feeling when I got home and saw the tile but instead I was disappointed to find the issues I listed below. I feel like the end results we received were not in line with the cost of the service. I was not home during the service so I was not able to discuss these concerns with the technician at the time. My wife did say that the technician was courteous throughout the service. My observations when I came home were:
1) There are a few locations of tile grout that look like they were missed during the cleaning (noticeably darker than other clean sections). There was a mechanical problem with the equipment so the service timeframe was delayed. I understand that these things happen but I am concerned that the technician had to rush to complete the job due to the delays. There was a bottle of cleaner and brush left behind in our sink after the technician had left (not a big deal but looks like things might have been rushed).
2) There was a section of our tile that has old paint on it that comes up if you scrap it. This was not removed during the cleaning. I don’t know if this was missed or if he wasn’t able to get it off during cleaning. If it didn’t come off during cleaning, it should have been explained that he wasn’t able to get it off so I wouldn’t assume it was skipped.
3) I was surprised to see that a section line of grout in our bathroom was actually removed during the cleaning. I wasn’t aware that this could happen. I would have liked if the technician mentioned this to my wife as soon as he saw that happening so we could have stopped and made a decision on whether or not to continue and risk more grout being removed since I will now have to repair the grout. It's not a lot of repair work but something I wasn’t expecting.
We have a parrot and it was important to find a carpet cleaner that did not use products that harmed our bird. The technician who came to do the work, Seth, was a very polite and considerate young man and we would ask for him again.
Professionalism and knowledge of the service.
You show up on time. Professional appearance and good attitude. I would recommend that instead of just asking how many rooms there are to do you explore the subject a little further with the client; I.e. steps and hallways, etc. You quote over the phone but those other areas end up being extra. I am a real estate broker and I have usually discussed with the home owner how much the service is going to be then the extra areas are thrown into the mix at the property and the price changes accordingly.
There was no difference in my carpet. I didn't even know that they had been there to clean it. If the tech didn't think he couldn't help the carpet he should have called me or had the office call me before starting the work and charging me $100. I very unsatisfied and would not recommend this company to anybody and I work in property management. I would like the owner to call me regarding this. Phone number removed
No chemicals, leaving no residue. Carpet left nice and soft like new.
We were amazed at the results of our recent carpet cleaning. I was skeptical that anyone or anything would be able to remove the several years accumulation of dirt, grime, and stains from our light-colored carpet. The carpet had not been cleaned since it was installed over 15 years ago, and was discolored throughout, but now it looks new!
Great Job. Really gets not only carpets, but, furniture clean as well. Always a quality job.
I like that it dries relatively quickly and that u don't leave residue on carpets!
So far....spots have not returned. Coffee stain has not returned. Did not take long to dry.
green, smells good, dries quickly, stain treatment, friendly and clean technician
You get the job done efficiently and quickly. Get up stubborn stains/spots. You technicians are top-notch!