Guest Testimonials
Our server was great, the food was good and it wasn't as crowded as other theaters like the Palladium.
Customer service is really great,friendly staff, great atmosphere,cleaniness.
Atmosphere
Rialto and Embassy are my go to theatres and I equally love both. Always, always have great experiences. Yesterday was the exception. I entered at 420 for the 430 showing of "Vacation." There wasn't anyone manning the outside ticket sales windows, so I went inside to the front desk (which I have done before) and waited to purchase my ticket......and waited and waited. A gentleman with a headet, who appeared ( I may be wrong ) to be a manager was visiting with some other patrons (which turned out to be off duty employees). He not once acknowledged me or the other lady behind me. He, in fact came to the front desk with one of the off duty employees, conversated a few moments about if he closed that evening and punched something into the computer. He then proceeded to walk away from the desk. Not once a verbal acknowledgement was made, let alone even eye contact. I was only 2 or 3 feet aWway from him. He had to see me. I was in shock! Even if he was busy or not logged in or whatever....he should have acknowledged us in some way. Just then a young lady from the concession counter got through with her customers and waved myself and the other lady over. I asked her if that man was a manager and she sort of mumbled and seemed embarassed. I just purchased my ticket and let it go. I was really dissappointed with that one employee's customer service. I wish I got his name down. All I can do is describe his physical appearance. Tall, dark hair, beard and glasses. The young lady (who was very nice and professional) at the concession counter might need to train him on how to treat customers!
Please do not share my info or name with this employee.
Hospitality was great from box office to ticket taker to concessions. Only one bad thing is seats are badly wore and quite uncomfortable. Next time I'll bring a pillow if this is allowed.
That we are able to order food without having to stand in line.
Was awesome movie experience, lots of room, wait staff. Excellent.
It's convenient to be able to order inside the theatre and not have to wait in long lines
It's clean,well maintained,well organized,easy to find and pleasant to be in.
Really enjoyed the movie, the service was quick and accurate! The service person was very good and gave us great service! We really like Santikos!!!
Good price, fast service, clean environment
The theatre is clean and the staff is very friendly and attentive.
Friendly people
I've always liked the idea behind the dinner theater and Santikos lives up to my expectations.
Food and drinks we're great!!
Friendly staff, affordable prices, and just my favorite place to go watch movies!
I loved that the prices were a lot cheaper there than the other santikos locations I've been too. Also it was very clean!
Everything is convenient
Over all it's a balance of cost and the feeling of the place.
I have never had a bad experience here. My favourite theater in all of San Antonio, TX.
Great food
Nice seating. Reasonable cost.
Pizza was good and the endless ices are always a treat.
We loved that you showed Double Indemnity. The more classics you can show, the better!
Enjoy the services
The people that greet you / check your ticket are always very positive and customer service oriented.
The theatre was very clean and had a great selection of food and drinks. I was very impressed.
clean and good service
MY GRAND CHILDREN LOVE THE TUBS OF POPCORN
AND FREE REFILLS , SO DO I *:D)))) THE STAFF ALWAYS SAY THANK YOU FOR COMING, HOPE TO SEE YOU AGAIN
Everyone very courteous. Very clean.