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Guest Testimonials
Very nice atmosphere!
Amazing staff. Wish that extravaganza hadn’t gotten done away with! Use to go twice as often to the movies.
Everyone is always so polite and friendly
Very clean
I actually am not a big movies fan therefore i do not go to theaters but i do love the way santikos theater runs..although today's visit was terrible someone took our seats i didn't want to have problems and cause a scene in front of other customers and unfortunately me and family had to sit separately from each other some of us couldn't get popcorn or drink because we were far away from each other the movie was good and all but not the way we planned it to be
Clean environment and friendly staff.
Santikos es nuestro cine favorito. Ecelente servicio, asientos super comodos!
I love how you renovated beautiful comfy experience, the fact that you kept the low matinee prices makes me want to keep going there!
Bernadette the manager was amazing she was a big help explained my points and was very patient I wish there was more people like her then enjoy their job
Great
I liked the overall experience. All members of your team were very friendly and helpful. I do add that the bar you guys now have is excellent!
Ticket prices, renovations including seating, popcorn dispenser and high quality picture / sound. Northwest location has always been and continues to be a great value despite the slight ticket price increase which was expected.
The popcorn dispenser is our Favorite, the Seats are comfortable and Drinks are always flowing.
Everything
The renovations where awesome very clean the self serve popcorn was great. I highly recommend it to anyone and I will be telling my family and friends about it...
I love this theater! Looks great after the remodel. And we can get those refills of popcorn at no extra cost!!
I absolutely love coming here! It’s my favorite movie theater, I won’t ever go anywhere else.
This is the first time we’ve been here in over 14 years. While the ticket prices were lower here it couldn’t compete against the amenities offered at the newer places. That is a thing of the past now thanks to the recent updates made to Santikos Northwest. The customer service was fantastic from the moment we arrived. We were tended to quickly when ordering snacks & the staff was very friendly. The updates made to the theater have made it modern without loosing the cozy feel. When we walked in to the movie an usher greeted us & offered to help us find our seats. I was looking forward to the recliner seats and row space & they did not disappoint. Then the manager came in before the movie started, welcomed us & let us know she & the staff would help us with anything we needed. All of that plus ease of access to the theater, the amount of parking & the lower prices added with the modern amenities have made this my go-to theater again. Please don’t change!
The new seats& concession that are available.
Overall great team work!!
Clean
I love the new upgrade. I go at least once a week. MY kids and I love the fact that it's self serve. No more having to wait in the long lines just to get a refill. The seatings in the theater are way more better than they were before. overall the customer service is amazing and I highly recommended Northwest theater to my family friends and coworkers.
I like the recliners more leg room, unlimited popcorn and drinks. They are always clean
Staff is always friendly and helpful. Also enjoy the upgrade that has been done with the theater.
We like the atmosphere and just have an all around good time
The new upgrades.
Very nice and clean now and like that you can grab your own popcorn when you order a large.
I Love the new upgrades that have been made to the theater. My kids and I appreciate the comfort of the new seats and convenience of reserving them in advance. Not to mention the concession stand self serve popcorn is perfect. I don't have to wait in line for a refill anymore. Great job on the new upgrades. Two thumbs up.
the new recliner seats, self pop corn machine and self serve soda/icee machines.. thank you

Great customer service easy to purchase tickets and drinks and refreshments and food Killeen theater relaxing sitting over all everything was just great