Guest Testimonials
Although I say Likely, my daughter and her friend who accompanied me on Wednesday had a bad experience with the food service and she would have a very different answer. She and I spoke to the manager Steven Martinez after the film. My daughter ordered food when we arrived at about noon for Moonage Daydream, plenty of time before the 1220 showing to get the food. She still didn't have her food when the film started. The previews were over! Several times, she got up to check on the food (no text). The 2nd time she asked, she got a text and the food was cold. So, reorder. Let me say that, although I'm a diehard film-onscreen addict, she prefers streaming. I realize, and also warned her, that the Palladium is a training theater and sometimes things don't go well but that she should insist that things go right. I was thinking about how Santikos is trying hard to get people in seats. Considering training, the trainees should have a team lead to make sure customers aren't discouraged by mistakes like this.
The theatre is clean and snack bar as well
I like the rewards program and the comfortable seats. I always feel very welcome when I come to Santikos and also the fact that profits are given to charity makes me feel good about spending money here.
Everything
I like that it was clean and quiet and able to listen to the movie
Clean place, good food/snacks, good movies.
The fully loaded nachos are amazing, could I have fully loaded nachos free for life? It would be the only theater I ever spend my money at!
Small, not crowded, friendly staff, clean. We’ve been going to that theater for years.
Reclining seats and no one nothing you with food deliver
Price, seating, concessions.
This is my second time coming to Casa Blanca in over 4 years. It's always very clean and your staff are very friendly. Good customer service throughout. Thank you for providing the Military Monday benefit. My spouse and I love it.
Friendly
Nicely remodeled
The VIP seating is nice. Because you can oder food and drinks from your seat. It's also cozy to have 2 seats together for a date night
More showing of popular movies
Customer service was great
Clean
Friendly helpful staff
Customer service!
Great popcorn and food. Great place to watch a movie.
I enjoyed myself and really appreciated the free popcorn 🍿 thank you guys
I like the reclining seats! The atmosphere is really nice as well. I haven’t been there since the pandemic so it was really nice to see a movie there again.
The trays at our seats really could use some repair. The laminate covering was peeling off.
Great theater!!
Comfortable seats, sharp picture, good sound quality.
Really enjoy going to the movies here...at westlakes santikos ...my lady friend also likes it... Restrooms are not too far a walk and we love the popcorn dispensing machine and that u can refill all u want ...unless you see the last running movie..but found can go to main lobby And get more if needed.
Also like the reclining seats .
Its easy and not stressful
Love the popcorn and the freestyle coke machines. The seats in the theaters are so comfy and the whole place is always really clean.
Overall customer service was excellent.
The theater seats an space in front of you.
It’s always a pleasurable experience