- Phone: 435-215-1175
based on 2867 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were prompt and did a good job. The carpets dried in about 6 hours and they look clean.
Great service, friendly, good price, great job!
the job you do is excellent and you responded quickly to our request
Friendly technician. The carpet is actually clean now!
Good job with no residue
Thorough job cleaning.
Quick to dry. Carpets look great. Very professional cleaner
Fast, efficient and friendly.
Our carpet was in serious need of cleaning. The technician arrived as arranged, went immediately to work and we are very pleased with the result. We plan to have Zerorez clean our carpet once per year to keep it looking fresh.
No chemicals
We do not live in this house as it is a vacation home and we share it with four families. The carpet has not been professionally cleaned in the four years since we bought it. There were some very large stains in the hallway that we hoped and assumed could have been cleaned. Because we were out of the house when the technician finished up perhaps he was going to address that but as it was, we came home to a fairly good job but most of the stains we were unhappy about were still there or slightly fainter. If it was a matter of paying more to do a special stain clean up, we would have been happy to consider it. The technician was friendly and did explain that our carpet was mostly polyester and would lay flat easily and we should use a carpet rake but nothing was said about special treatment for the stains.
Friendly, knowledgeable, professional people. The results produced are excellent. Thank you.
The carpet is still dirty. Dark areas still there.
I was very disappointed by the stain removal or lack there of. The high traffic areas in the front room and in the living room were not given enough attention.
The technician did a good job.
Good thorough cleaning. Serviceman was very hard working and very personable. Felt safe alone with him. Please change the name on your forms. It is First name removed and Dlaire. That does bother me especially since the charge card name is correct on her emailed receipt but my name is wrong at the top of it.
Very friendly and knowledgeable tech. I felt comfortable he knew what he was doing and my carpets look and smell great!
I had 2 car mats cleaned. Both had a black streak on them. When he finished the streak had been spread to the entire bottom half of the mat. I have had these cleaned by other carpet companies and they always came out much better than this time. I think he could have used something to dissolve the streak instead of just spreading it around. I myself used Dawn dishwashing liquid and a brush and got them cleaned much better.
The technician did the job promptly and quickly. He was professional, and the results were amazing. I am very pleased with the results. Thank you!
The service was very good. About your product I guess is good too.
You are so helpful and do even the smallest of jobs
I asked for a late morning/early afternoon appointment. I got a Last name removed saying I should receive a Last name removed between 1:15-2:30 to let me know when to expect the technician. At 3pm I didn't hear anything so I tried calling. I stayed on hold for s long time and was directed to voicemail. I left a message and didn't get a return Last name removed. I called again just before 3:30 and got a live person who said she hadn't heard from the technician. I expressed frustration and amazingly 5 minutes later the technician called me.
Upon his arriv and after viewing the house, I was informed thaty living room was larger than 200 sq ft and would be double the price (which was not explained on the phone. The technician also pulled up an end of the carpet with the machine and did not fix it. My overall experience was not good.
My carpets smell bad and they are stiff and not soft anymore. I will never use your carpet service again nor will I recommend your company to my friends or family. I don't know what you use to clean carpets but I don't like it.
The advertisement in Val pack was misleading. I don't understand you advertisement cleaning a room for $25.00. But to really clean it you need to pre-spray and yadda- yadda. Bringing the reall cost to about $80.00 per room. For me , he didn't even do the whole room. So I feel like you get in the door with a little false advertisement. My stains on the carpet are already back. Doesn't say much for the super duper pre- spray- the one without the surfactants. Yadda yadda yadda.
The cleaner was very useful and full of knowledge. We are very happy with the service. He went above and beyond than what most companies require.
Very organized and professional. The products are great as well
Taylor did a very good jod with no hassle! Will certainly use you again! Thanks!
Representative provided excellent service and answered all questions that we had. Professional attitude.
Taylor was our service tech. He was a 10.
very professional and courteous.
The way my tile cleaned up.