based on 7325 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your estimate was 6x's more than other companies as well as independent contractors.
I would never recommend your company.
Very expensive
The sales rep was very easy to work with and we appreciated the time he spent talking with us about the project.
You could not do the whole job
Confusing amounts of texts and phone calls. In the end the designer did not show a d did not cancel. I only wanted a plumber.
Reliable, trustworthy, quality work. Good reputation
The estimator was very good and professional
I would like to see examples of your work. I’m still hesitant over the price quoted.
It is alot of money for the product and install. Still considering, may inquire again for next winter season.
Pricing is much higher than expected and other providers I have gotten quotes from.
Poor service no one came to the appointment received call at 7:00 am from service technician saying that was his day off and could I take some pictures and send it to him
Overpriced
Project Manager who gave the estimate was also rude and arrogant.
Supposed to be a free estimate. Project Manager was very high pressure to get a down payment same day of estimate.
No warranty on repair work done.
Very professional
Cancelled appointment
Jim was an excellent representative. Just not sure yet on how mastershield fits into our overall project and budget.
Rates are much higher than all others I have received.
Easy to work with, didn’t take a lot of time out of our day to explain products etc. Just efficient and polite.
No Patricia was fantastic! She was polite and professional. Our biggest hang up would be the cost $48-$50k is a lot, but we understand we asked for same big changes to the kitchen. I am not sure how much that type of investment would do to increase our home value.
Unfortunately the quote was about 5x what I had anticipated. Thank you for coming out.
Price was way too high
I don't believe the representative took enough time to decipher the proper work need. He barely took measurements. He spent maybe 7 minutes in totality at my residence. The justification in the pricing repair- $3500 versus replacement- $4200 made no sense at all.
Paying 300 percent more than competing bids is not in my best financial interest.
Cost was 2000 dollars higher then other estimate I received.
I have not seen an estimate nor heard from Jake since he was at the property on Wednesday.
This was a first meeting for an estimate.
Great business model and excellent customer service however the project cost far exceeded our allowable budget and present financial situation quite substantially.
You have my attention will call when ready for service!!
Very Professional and organized this far!
You came to my home, looked at what I wanted done and never got back to me!!!
Price was too expensive