based on 1594 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Meticulous estimate
All the service and demonstration of product was great, just need a better pricing and will consider purchasing if the price would’ve been 15-20% lower.
“Was there something specific that wasn't on target to meet your needs“
Something specific? Never recieved a quote... Kind of a problem.
I had an appointment for an estimate on this past Saturday, March 13th between 10 and 11:30 am. I received a text at approximately 9:50 am to confirm the appointment. I text back yes I will be here at 10:08 am. At 11:50am I called and no one answered. I then called and left a message. This why I could never recommend this company.
Efficient and informative
Your estimate was more than 2x a previous one, providing less and a shorter warranty.
will seemed very knowledgable and professional
The professionalism, on time (appointments) the work and the courtesy and pricing. Very Good
Gabe was great. Just some weird experiences and I’m a little Leary going forward.
The quality of your products, the training of your staff. no pressure sale
Responsive, punctual, and friendly, but estimate more than three times greater than half dozen other estimates.
on the initial Phone conversation I had told the rep that all I was looking for was for someone to install the title in the shower. All the plumbing had need done already . When the rep arrived at my home It was they would have to take out everything that had been done. Rep did not follow any Covid safety procedures. No Make and did not try to social distance.
quick response - recommendations
Prices
More expensive than I aticipated
More detailed data regarding our project.
Great response, so far!
Give a reasonable price!
Price
No we decided it is too expensive and cannot afford
The project manager wants to make another visit with someone who knows/understands the problem for the job to be done and then give us the quote.
Showed up when he was suppose to, easy going and seemed honest
You seem to be serious about design.
They didn't show up for the appointment.
Professional, helpful and very patient. Worked with us to make sure we had everything just right before he left.
I got an initial response. Sent over the requested information. Then sent a follow up email to find out if there was missing information and have heard nothing since. Never got my quote
Timely, professional service.
I've just started the process by hiring the company. The salesman was professional and responsive.
I liked the way Mike presented, explained and very thoroughly mapped out what our experience would be like. He’s a wealth of knowledge!
No one showed up for consultation after reminder text to me the day of. No one contacted me. I had to text and call. They ran 1 1/2 hour with last consult. Right.