based on 276 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Flexibility
Knowledgeable staff and convenient hours.
daughter was kept practicing same equations every week.
Very responsive to emails and phone calls.
Great staff! Flexibility! Caring!!
Able to accommodate changes in scheduling and providing excellent service. Additionally, the tutor for my son seems to be a good match and is doing a great job helping him with studying for tests.
The flexibility and the tutors are engaging for our child
I have took my son to so many different learning centers i think every learning center there is in Hawaii and he likes the Sylvan the BEST!!!!!
He enjoys going to Sylvan very much and he always says the teachers are very nice and super fun to work on ipad.
I highly recommend Sylvan!!!!!
The tutors were able to quickly recognize my daughter's strengths and needs and were very responsive to her learning style.
Hands on and very open to working with the childs needs
the cost seemed high but my son loved it
Teachers nice and kind. All ways on time
Safe and clean environment. Staffs are super nice.
Friendly staff, flexibility, working to help the child
The small group and one-on-one tutoring.
That they are willing to work with their customer's schedules and that they make the class enjoyable!
I was disappointed that my son didn't do well enough on his retake of the final exam. I spoke to the tutors to see if he was prepared and although they thought he was prepared he didn't improve after all the extra hours of tutoring. I just feel like I wasted my money since the tutoring didn't help. We are going to try to go back to just doing the review of Algebra and I hope this works better.
Try to understand the customer needs. Try to arrange one teacher for the kids, if can not better tell the parent in advance even before they start the course.
The staff is Sylvan is very helpful and my daughter enjoys going there.
Integrating technology, math and science. Love the STEM program.
Do not like my child getting 1-3 pieces of candy a day as an incentive to do his work. Like the token (point) reward system.
Consistent prompt responses to questions through email
Everyone is friendly so Tiana enjoys going to her class at
Sylvan
My son "wants" to go to robotics class - it interests him. He is able to explore his interests with the teacher helping him - not making him.
Jared is an excellent teacher. From the very first day, he was able to help my son with his Pre-Calculus homework I also like working with Chelsea. She is very helpful and sweet. I also appreciate how accommodating the staff is to our busy schedule.
Be more proactive with child progress or asking how child is doing in school
Everyone is so friendly and I like the flexibility. My son loves the class that he is taking.
I like that there is a variety of subjects to choose from. And the stem classes make it exciting for the kids. The reward program is also nice.
Clean, nice teacher, and nicely organized and designed facilitie.
I feel that the quality of the instructors is inconsistent. In one instance, the substitute instructor was unable to keep the kids on track time wise and of the 3 boys in the class, 2 of the boys were not close to finishing the project at the 60 minute mark. One boy gave up and the instructor had to finish the project for the other child. I'm not sure if the boys, all friends were distracting each other, or the instructor was unable to get them to focus on the project. The instructor also seemed unfamiliar with the project and had difficulty finishing it himself. While I have not observed the class from start to finish, I don't think the instructors in general do a good job of getting the boys' interest and enthusiasm in the project.