Customer Testimonials
Excellent service from Reuben in Pretoria
Excellent friendly service.
Johan was very helpful and felt well looked after...which is a lot more than I can say of my last experience at the Wolwespruit service centre....I considered selling my Trek and buying a Spezialised!
The logistics at Lynnwood bridge is an issue however. It is very difficult to find parking in front of the store and lugging a 23kg e-bike up the escalator is not really an option for me.
I enjoyed the personalised service. The staff wefre patient and accomodating.
Great service! Excited to try on the product
Pieter and team from Trek JHB are by far the champions of the game. From sales to Workshop, they are second to none. The purchase of my Supercali and the upkeep of my other bikes. They are extremely attentive to details and listen to their clients who have OCD. Seating the tyres perfectly with the brand at 12 and the valve at 6. 10/10 recommend
I LOVE my new Madone 6
Always good and top class.
This time there was a miscommunication amongst your staff and my bike wasnt ready as reported and I had to come through the following day. The check up was done and all corrected and was not charged which I really appreciated
Good products, efficient service.......
Bike fit already making the bike feel more comfortable
Very helpful and friendly staff
It's personal, helpful and educational
personalised service
Quick service and friendly technician
The service from each one of the store assistants is outstanding. Attention and care 🙏🏽 Appreciated being made to feel like a VIP
Johan was excellent.
So far so good love the bike
Able to buy a high quality Trek bicycle at a really competitive price. Very positive experience with Trek staff. Looking forward to many problem free kilometres.
Great assistance from friendly staff.
Good quality products.
I have been using Trek products for sme time now, and I am very impressed with the quality and durability.
The Trek store is very well stocked, and seasoned technicians carry out the work.
The staff is very knowledgeable, professional and helpful.
I will support this store as often as I can - it was a great experience.
Best customer service. Not just for a bike store. Best, overall.
Attention to detail 👌🏻💥
Build quality. Value for money. Sound advice. Exceptional service.
Great and friendly service
Very professional.
Clear, honest and friendly communication, kept to shared lead time to fix the bike, well organised and 'make a plan' type of attitude.
Reuben is a outstanding person to deal with. Kept me updated throughout and went the extta mlle. Thanks to Reuben Trek Lynwood is now my go-to over all other shops.
Great service and went out of their way to get stock and secure it for us. Lots of advice given which made me feel confident about the purchase.
Thank you!
Service was excellent!