Customer Testimonials
Great communication and done quickly.. Will be back
Staff
Friendly atmosphere.
Professional, courteous, and quick response time. Kept me informed on the repair service.
Fair price and took care of everything we needed.
You did an outstanding job on my grandson’s bike, so we will use your shop for any future repairs.
I came in 2 times first to do research then to buy and both times were a wonderful experience!
Terrific product knowledge, honesty in sales process, and integrity standing behind the products they sell and warranties provided.
service is very good ....
The customer service level from Carson was outstanding! From the moment we walked in the store, we were extremely comfortable with how he instantly made us feel important. It was our first time buying e-bikes, so we had A TON of questions. He not only answered ALL our questions, he also had great advice that made us extremely comfortable in choosing our bike needs.
Carson should be teaching classes on how to interact with customers.
Great service, very helpful
The people here are very nice and friendly. Always willing to help.
Communication was great, they had the bike available and transferred from one location to ither for us to see and they even delivered it to our home. Nice inventory and support.
Super great service!! Expertly well oiled business system (Pun intended)
The level of professional service at island life is thorough, generous and nourishing. Went in to get my bottom bracket replaced. Jacob and Chris helped me out in such a detailed, down to earth, and professional way.
They both listened to my request, processionally educated me about the state of my bike while making offers appropriate to the state of the bike, and most importantly responded to my request to have my bottom bracket replaced.
Along with that, these guys legit are sincere with the care they gave for solving the problem and informing me about where problems are both present, and absent with my bike.
The service was so great and swift. I’m grateful to be shown how a well run business system operates and grateful to see and have access to such a business here in St. Augustine.
You get way more value than what you pay for at Island Life
Carson provided exceptional service and restored my son's Trek bike to perfection. It rides better now than it did when we first bought it. Thank you Carson for getting him back on the road!
Wheel was fixed within the promised timeframe.
The team at Island Life were very friendly and professional. They gave me an accurate estimate prior to beginning work. They were very competent in e-bike repair and did excellent work. Highly recommend them for bike repair work!
Very easy to work with and extremely knowledgeable. They really helped to educate me.
Collin and Glenn were very professional, helpful, and very knowledgeable. They did a great job in understanding the needs of my wife and found the perfect bike for her. It only took a few minutes to get her bike ready, and when we took it home and she started riding, her excitement let me know that we had made the right choice. In addition, they assessed the repairs needed for my bike very quickly and I had it back in about 3 day. I'm so impressed with their service, that I am happy to tell anyone I see about the great experience we had.
The service is always friendly and professional.
The bikes are new to us so we are just getting started but thus far a big thumbs up.
I had my broken bike pedals replaced today. The crew was extremely helpful and it took no time at all before they had me back up and running. They even helped us put the
Bike in the car to get home. Great experience.
I came in the store for a simple tube replacement but after talking with Steven Thompson we are seriously thinking about buying two electric bikes. Steven is super knowledgeable and patiently answered all my questions.
Steve went above and beyond to help with my trike. Very customer oriented!
Awesome! We walk in there to ask professional advised for busted ebike tire tube. Was the best and safe advised ever. GOt my sons ebike tire tube replaced and fix. Definitely coming back .2 thumbs up.
Collin and team did an excellent job on servicing my triathlon bike. As a competitive athlete, I have high expectations for myself and for those that service my bike. Island Life Bike shop met and exceeded those expectations. Happy to give them a great rating, they deserve it. Kudos.
We just got our bikes yesterday so can’t give a product review but customer service was amazing. Everyone was knowledgeable and professional. Throw extremely friendly into that and perfect mix.
Amazing team of people!
Carson is friendly, meets communicated deadlines and is very knowledgeable. He also took a few minutes to provided me with some safe concerns with my tires wear when I picked up my bike.
Prompt thorough service on my three wheeler. Pit stop, it’s like knew