Customer Testimonials
Super great service!! Expertly well oiled business system (Pun intended)
The level of professional service at island life is thorough, generous and nourishing. Went in to get my bottom bracket replaced. Jacob and Chris helped me out in such a detailed, down to earth, and professional way.
They both listened to my request, processionally educated me about the state of my bike while making offers appropriate to the state of the bike, and most importantly responded to my request to have my bottom bracket replaced.
Along with that, these guys legit are sincere with the care they gave for solving the problem and informing me about where problems are both present, and absent with my bike.
The service was so great and swift. I’m grateful to be shown how a well run business system operates and grateful to see and have access to such a business here in St. Augustine.
You get way more value than what you pay for at Island Life
Carson provided exceptional service and restored my son's Trek bike to perfection. It rides better now than it did when we first bought it. Thank you Carson for getting him back on the road!
Wheel was fixed within the promised timeframe.
The team at Island Life were very friendly and professional. They gave me an accurate estimate prior to beginning work. They were very competent in e-bike repair and did excellent work. Highly recommend them for bike repair work!
Very easy to work with and extremely knowledgeable. They really helped to educate me.
Collin and Glenn were very professional, helpful, and very knowledgeable. They did a great job in understanding the needs of my wife and found the perfect bike for her. It only took a few minutes to get her bike ready, and when we took it home and she started riding, her excitement let me know that we had made the right choice. In addition, they assessed the repairs needed for my bike very quickly and I had it back in about 3 day. I'm so impressed with their service, that I am happy to tell anyone I see about the great experience we had.
The service is always friendly and professional.
The bikes are new to us so we are just getting started but thus far a big thumbs up.
I had my broken bike pedals replaced today. The crew was extremely helpful and it took no time at all before they had me back up and running. They even helped us put the
Bike in the car to get home. Great experience.
I came in the store for a simple tube replacement but after talking with Steven Thompson we are seriously thinking about buying two electric bikes. Steven is super knowledgeable and patiently answered all my questions.
Steve went above and beyond to help with my trike. Very customer oriented!
Awesome! We walk in there to ask professional advised for busted ebike tire tube. Was the best and safe advised ever. GOt my sons ebike tire tube replaced and fix. Definitely coming back .2 thumbs up.
Collin and team did an excellent job on servicing my triathlon bike. As a competitive athlete, I have high expectations for myself and for those that service my bike. Island Life Bike shop met and exceeded those expectations. Happy to give them a great rating, they deserve it. Kudos.
We just got our bikes yesterday so can’t give a product review but customer service was amazing. Everyone was knowledgeable and professional. Throw extremely friendly into that and perfect mix.
Amazing team of people!
Carson is friendly, meets communicated deadlines and is very knowledgeable. He also took a few minutes to provided me with some safe concerns with my tires wear when I picked up my bike.
Just purchased a Troxus Explorer Plus E-bike from Island Life. Store Manager Steve and Service Manager Chris were a joy to work with. Did a 50-mile ride yesterday, including 10 miles on the beach…what a blast😎
Very helpful sales associate.
We bought a new car and didn’t have a hitch on it yet. They came and picked up our bike for service … definitely Top 10 customer care in our book.
It all comes down to people, From the owner to the people who check you in, these guys “get it”. Great work, great mechanics and they always make the time for questions. I can’t say enough.
Mike Veeck
Very professional and accommodating
They diagnosed the issue and provided me with a very accurate estimate. Service was done quickly and as promised. Back on the road in a week! Island Life Bikes is great to do business with.
Friendly helpful staff
Great communication, service and knowledge. My son is a happy camper.
I have used this company for a few years and have always been very happy with the service they provide. Ive got 3 boys with ebikes as well as mountain bikes and beach cruisers. The staff are amazing, professional but super helpful and will go the extra mile for you. They're very honest and upfront about what's needed and what can be done and theyre reasonable.
I can highly recommend Island lLife Bikes.
I bought my bicycle there and I love the fact that you're close to the house. Everyone is very knowledgeable about the maintenance of my bike and you have all the tires and parts I need in stock and ready to install.
The entire team was Incredibly friendly and helpful. They diagnosed the issue with our bike quickly, went through the options, helped file the warranty claim, and stayed in contact throughout the whole process. You can tell they love what they do and connecting with customers.
Quick service while you wait. Excellent value for the money. Friendly service. Highly recommend.
Products are quality and they service them
Communication was great, they had the bike available and transferred from one location to ither for us to see and they even delivered it to our home. Nice inventory and support.