Customer Testimonials
Tanks were moved and reconnected
What I like is that you're always reliable. After Helene when we were struggling to make things work and make things fire up again for the gas, you guys were right there and understanding about billing being weird and the male being weird. And you were appreciated more than you know. So being part of our hometown local group has meant that you guys know what it means to be local.
Prompt and professional
Friendly and knowledgeable service
All thanks to Mr. Randy Heffner! I had been looking to have my tanks filled for over a month with no success. I stopped in to see Mr. Heffner at his office we spoke for a few minutes and that day my tanks were re certified, within 3 days my tanks were full just in time for my 7week grandson to
stay at our home for thanksgiving without fear of not having heat. Thank you again Mr. Heffner, a man of his word!!!
Timely delivery. Automated services
The Udys filled the tank with no issues and got thru the gate with no issues. Thank you
Great service
Personable. Good communication.
The man who came to refill, our propane tank was very nice. He was quick and efficient and friendly.
Prompt and efficient response. Friendly office/phone staff.
Automated monitoring of propane usage is very helpful and ability to pay invoices in you website is easy.
You monitor my tank and fill it as soon as it needs to be filled. You are prompt and your employees are friendly and courteous.
I like your workers. so farI have found that they are very nice, and helpful. They have always done a good job.
They are very helpful and skilled. Their drivers are friendly and can answer Questions on the spot. Would highly recommend Freeman Gas.
Your service has always been prompt and fair.
Prompt service and very friendly delivery people.
Easy to order online
Service has been excellent. We so appreciate your reliability.
Friendly, accurate, careful. All personnel always give good, courteous service and answers.
Good local service
clean fast, courteous service as far as my home delivery everyone I spoke to seems to know exactly what to say and do and answer every question I’ve had
Friendly, professional service.
Keep me serviced without my involvement.
You saved me in a difficult situation and I am very grateful. Dana was awesome and I give her a 10 + Why a 9 overall (almost an 8) and not 10? Good question but not sure how to express it. You’d have to call me if you want a clear explanation. It basically has to do with two things - 1) frustration of how long it takes to get through on the phone in an emergency. 2) general communication and interaction with people.
I liked the explanation I got for when my tank would be filled. and it was filled within the time interval given in the explanation.
One improvement you might add is a notification, by text or email, when a ticket is generated for a delivery and when a truck is assigned to it. This would follow the delivery tracking that is almost universal now with online purchases.
I suspect you can buy an online service to do this vs. building it inhouse. All you would need to do is interface your internal delivery system to the service.
Or you could offer the tracking info on your site.
Many customers would appreciate this additional info.
There is a plumbing service in asheville that will give you tracking of the tech to your door similar to what amazon does when it is doing the last mile of 'out for delivery'. If the plumbers can do, surely Superior can do it :)
everything was fine
Igor was very professional. Very satisfied
Running on-demand water heater and partially HVAC. Reliable delivery and good people to work with.
I appreciate that I get to talk to a real person when I call the office!