Customer Testimonials
everything was fine
Igor was very professional. Very satisfied
Running on-demand water heater and partially HVAC. Reliable delivery and good people to work with.
Great drivers...great service
Friendly service and quick response
I’ve been with you since the early nineties. That should speak for itself.
I like how reliable tank fill up is, and I like that I can call for maintenance if any of my propane appliances need a check up!
Best service good drivers clean trucks
Great people, Great service! No worries with this company! ☺️
The attention I receive from the minute I call. These folks are very responsive even after hours. I highly recommend Freeman
The driver was very friendly and polite. Gas came when they said it would.
Responsive to customer request
The tank is monitored so I don’t ever have to call to order or worry about running out of propane.
The budget payment plan is great spreading my fuel costs evenly throughout the year. I don’t have to worry about higher bills in winter.
they are quick to come deliver when I call
Prompt, efficient and on time service
All your representatives are friendly and kind. Very helpful!
Friendly courteous delivery quick and efficient. Thanks so much!
The fact that you offer them.
Prompt. Friendly.
It's easy to work with you.
Friendly on the phone and fill needs request quickly
Prompt and professional
We have been a customer for 15 years and you haven't disappointed us yet.
Professional and conscientious
Reliable and prompt
Office support staff are always responsive. Technical staff who serviced our heater are first class . Thank you .
Timely communication, automatic refilling, courteous drivers, easy pay online.
The product we have small gas fireplace is simply wonderful. Service is the same
The service tech that came out to our house to check on possible leak on Thursday Oct 23rd was great! Very friendly and took his time to locate the issue. We appreciate it.
I liked the explanation I got for when my tank would be filled. and it was filled within the time interval given in the explanation.
One improvement you might add is a notification, by text or email, when a ticket is generated for a delivery and when a truck is assigned to it. This would follow the delivery tracking that is almost universal now with online purchases.
I suspect you can buy an online service to do this vs. building it inhouse. All you would need to do is interface your internal delivery system to the service.
Or you could offer the tracking info on your site.
Many customers would appreciate this additional info.
There is a plumbing service in asheville that will give you tracking of the tech to your door similar to what amazon does when it is doing the last mile of 'out for delivery'. If the plumbers can do, surely Superior can do it :)