Customer Testimonials
Have never run out since having your company for service. Prior company did not keep track of degree days.
Notification about deliveries
We love Paul Lamontagne. We have been with him for 20+ years.
Champagne's Energy personnel are friendly, professional, and helpful.
Professional friendly customer service on the phone; prompt home heating oil delivery.
Seems to provide good service. One thing I appreciated was that the driver took notice of the date on the tank. Not sure when it was recertified. I thought that was exceptional because we all want to be safe.
You try to respond right away when a customer has an issue. I've been a customer for many years and though sometimes I feel your prices are a bit higher than others, I am happy with customer service so I don't plan to change. I guess the old saying you get what you pay for stands true.
The services are great!
The service personnel and the delivery drivers have been great to work with.
The billing process
I'll say that overall, dealing with Champagne Energy has been a positive experience. There have been a few 'bumps in the road' on some matters during our association with them these past 5 years or so, however the good news is they have been very willing to resolve any and all matters, every time. Additionally, during one of our price-searches for the region for a pre-season, bulk purchase, I'd received a better price offer from a competitor by a fairly significant amount and Champagne Energy matched it.
There was one matter most recently that bothered me a bit. I happened to be drinking coffee, looking out my front yard window when I noticed a competitor propane delivery truck driving slowly by, then backing-up in our driveway to apparently make a delivery. I immediately went out to stop the delivery thinking the driver had the wrong address. He informed me first that he was amazed that customers had not received notification that Champagne Energy had been purchased by them as well as another regional competitor. Additionally, don't be surprised or confused that their trucks will be used interchangeably for delivery purposes. Like the driver, it amazes me, and disappointed me, that we received no notification about that.
All things considered, however, particularly on matters that mean most....the bottom line being one of them, as stated, I am overall pleased with service.
Great fuel rate and on time auto delivery
Great customer service
Fast and completive price
Regular delivery each month so no worries about running out of propane. Drivers are courteous, as is the office staff if we need to call.
The discount if bill is paid within 10 days.
Great service, pricing, technology - even through an Acquisition (seems to have even gotten better!) please don’t change!
Responsive
We just had propane delivered and I was shocked to see the price per gallon (almost double the advertised prices locally). I contacted Champagne/Superior and was told because our tank is only 30 gallons (gas range only), and we use less than 100 gallons per year, we pay more than someone with a much larger tank. The customer service rep does not control the price of propane and was very pleasant even if I was frustrated. In fact, the folks at Champagne in Biddeford are ALWAYS polite and helpful. The drivers are thoughtful and courteous (tank is somewhat hidden). I will not be chasing down 'cheaper' prices. I trust Champagne.
Delivery is automatic. Prices are very reasonable.
I'm on auto delivery and autopay, it works perfectly. Thanks a ton for all the service!
I'm considering adding a propane stove to my basement, is this something you guys can help out with?
Prompt efficient delivery and service.
Prompt service.
Timely
Always on top of fill dates
Great
She went about and beyond!
Services are exceptional. I have not checked pricing.
very prompt with deliveries. very nice drivers . been a customer for 9 + years
I had an issue let Champagne know about and within minutes Madison was on it and it was corrected.... Thank you Madison, great job