Customer Testimonials
Easy to get get ahold of, in the USA, local, can understand terms, easy to work with.
Don't charge a minimum use fee to residential propane customers who pay their bill quickly.
Thank you
Great service otherwise - been a customer for 44 years!
Easy to work with and friendly staff.
Prompt and courteous.
Your website us a bit clunky.
Really appreciate the service and support.
Always here when you need them, great service knowledgeably techs and reasonable rates
Good customer service and dependable.
The ease and friendly reception I received to the prompt delivery was so easy.
Thanks for keeping us supplied before we run out.
Everyone ive met who has worked for downeast is friendly and competent. People Ive met at my house as well as in the office.
Reliable.
Fast response to inquiries
Staff was very patient and helpful in setting up an autopay account.
really like the service and the people who work there are so friendly and helpful,thank-you
Prompt response to service calls.
we have a good contract and the website is easy to work with.
Whether I call on the phone or have the driver pull up for a propane delivery they are prompt, helpful and friendly. Can’t ask for more!
You offer different ways for paying. When as Moro e calls they need propane you are quick to respond even if it’s not urgent.
Local service. Great custom service!
Quick service
Helpful in a hurry. Excellent delivery and maintenance.
Great people with excellent attitudes!!!
Service was exceptional, gentleman arrived on the same day I called. Problem was corrected in a short time. Very happy with DE energy service
Friendly people, very helpful
The customer service experience I received when working with Madison was OUTSTANDING; we resolved several issues with my account in a straightforward way; she brought my "would recommend" from a 5 or 6 to 9.
The only reason I have a 9 and not a 10 is some past experiences with installation work where the installers must have lost track of the install, as they never returned to finish up some aspects of the work. (A condensate drain connection for my on-demand hot water heater.)
But, especially given my recent experiences, I'm definitely sticking with you, and will recommend you as time goes on. Thanks!
You are dependable. Working with your Phone call reps is effective.
I don't get the sense that your prices are excessive, but I probably should compare you with other providers.
friendly and prompt service
Quick and quiet and very professional. Highly recommend.
Excellent service
Timely, friendly, and efficient service. I have enjoyed a good working relationship with Downeast for well over 15 years. Appreciate the quality service and prices are great too.