Customer Testimonials

So far the company and its people have been easy to deal with. However I did recommend to
My son to switch to you and he was denied due to a notice you are not taking new customer.

Why ask if you don’t or can’t take on new business?

The winter temps this year have been rough, I am happy the tankers are keeping my pigs fueled up.

I am a COD customer which puts me at the bottom of this list. I was ok with that. I called early. Nevertheless delivery was made in a couple days. Great service.

Very responsive when needed. Deliveries are timely

You are great! We have used you many years and never been unsatisfied!!!! Ty for being here fast!!!!

Great customer service! Thank you!

Response time is excellent! 😊😊

Ordered product on a Friday, was delivered the folowing Monday

I like how I can view my account easily online and see in real time where my tanks are at. I also like that when I’m using auto pay I can have a set amount due every month so I’m not taken by surprise with costs. Great experience with this company!

Have signed up for automatic delivery and happy with this service.

Very reliable and prompt delivery, thank you.

Your Company is great, your phone service is terrible.Your AI is aweful

We’re on automatic delivery and you filled our tank on time! Also thank you to the driver that came very early in the morning in these frigid temps. So appreciated!

Like both.

I am a new customer and have had no problems with getting my order for K-1. They said it would take 10 days and I got the first order on the tenth day. The second deliver came in 4 days. I followed the directions on line and they called me within 15 minutes.

I would not go to anyone i try to tell people about your service I want to give a example I call downeast it was in the winter. The busy time I called on a wed Thursday the next day they were at my house filling my propane tank now that is darn good service and remember guys shovel a path to it not easy to walk in the snow with a 50 ft hose those guys appreciate the extra time you put in to keep them safe

My only complaint is that the website sucks! The first time I used it didn’t allow online delivery ordering. I had to call the local office every time I needed propane. It was finally fixed and I could order fuel but in one month’s time it stopped working. It is still not working and I spent over an hour on hold on the phone only to find out my online order wasn’t processed. Fix it and people spend less time on the phone with your agents.

Pricing, reliability

Fast Prompt and Reliable

I have always had very good service from Down East Energy.

I received fuel Oil from your company, after a few minor hiccups everything is okay.

Very courteous drivers and office people. Very satisfied with your service.

On time delivery.

Auto-monitoring of my tank and service provides such a piece of mind when I am away during the heating season. Auto delivery and payment are highly preferred. 👍

They are of good quality and readily available.

You keep my tanks full. The only problem is I clear a path around the front of the house and your guy trudges through the deep snow around the back to fill the tanks. I've told at least one of them but it's not always the same guy. I feel bad for the guys that do it because it's quite difficult for them. If you could put a note on the order or something like that to use the cleared front walkway it would be so much easier for them.

The representative was very helpful. Now Service needs to follow up quickly.-Thanks

My rep Colleen Hackett was amazing!

Great service

thank you for your prompt delivery