Customer Testimonials

Promp services

Reliability!!! I am on automatic but have never worried about running out. If I have questions I know I can call and get answers.

Phone rep was very helpful

I have been a Downeast customer since building are house 8 years ago. Never have we had any issues. Always reliable customer service from great local people of windham Maine. Even after missing the deadline for propane price lock in, I was helped and able to be locked in at a fair price per gallon. Thank you. Downeast is a great company to deal with and always friendly.

I like that I don’t have to call you to refill our oil tank. You track it for us. Thank you!

You service people are very helpful and extremely knowledgeable.

My heating oil was delivered as scheduled.

You have matched price per gallon from other companies. That is why I have stayed a customer of yours.

Auto delivery

Dependable!

Timely deliveries; good customer service!

The technician who refilled the propane gas tank was very expert in restarting the pilot light. It took him seconds. He knew what he was doing. Thank you so much for sending him.

Very prompt and great customer service

I have been with Downeast since they took over from Libby oil. I have always had kind, helpful and knowledgeable communication from office staff to drivers and repair people. The website is easy to use. I don't remember having one bad experience over the years.

Seems like they're there to help

I do not make it a practice to participate in surveys unless a service is extremely unsatisfactory or exceptionally great. In this case, it is the latter.

When I call with a question or concern, I truly appreciate being able to talk with a human being (vs. talking to an automated answering system) within moments from making the call. It demonstrates that Downeast Energy understands that my time is as valuable to me as their time is to them. Downeast Energy's customer service reps are among the most understanding and respectful people with whom I've had the pleasure of working with.

Downeast Energy's automatic delivery system is timely and works well for me. In my rural locale, during power outages (mostly caused by inclement weather), I depend on my standby generator to keep my household running. And whenever I am in a pinch for more propane fuel, a delivery has always been made within 72 hours of my request at no additional costs.

I have also found their fuel prices to be very competitive compared to other local suppliers. That said, I'm a happy Downeast Energy customer and would highly recommend them to new customers who are looking for fair prices and exceptional customer service!

Cheers!

Very cordial in the Office.
Delivery of Propane was timely.

YOU DELIVER WHEN YOU SAY YOU WILL. I can track how filled my tanks are on line,

You are here when I need you. Delivery and Service.

Whenever I call the office everyone is very friendly and helpful. The guy who came out to do the inspection of our new house (I forgot his name!!!) was very nice, knowledgeable, and explained a lot of things to me.

Its the local service. We know the staff and they know us.

What I don't like is calling a local number and getting your call center NOT in Maine. People who have no idea about the lay of the land and the rather complex system we have.

If I could have gotten the Windham office directly I know we would have had oil sooner than 6 hours.

Jeff McMullin is an amazing wealth of information. He helped me to see the value of converting my home to propane. I appreciate the quickness of getting the propane tanks set up for a new furnace and a generator. Thank you and Kudos to Jeff for his help.

I like that you know when to fill my tanks. I like automatic payment option so I don’t have to remember to pay the bill.

Quality products great service

You are always responsive to our needs especially when it’s a problem. We have been customers for 30+ years through Don Rich and all the mergers since.

I have always received prompt and courteous service from Downeast.

good customer service

You come when I call for propane

Very dependable

Prompt service