Customer Testimonials

I miss the local offices.😒

The furnace installed many years ago has continued to provide uninterrupted service since one minor problem was corrected

As an auto delivery customer, I can rest assured that my propane tank is always filled as needed, DownEast Energy has never let me down.

Thank you for the help!!! Kind, understanding and able to provide 10/10 customer service.

Prompt response to gas leak coming from gas pipe installation rather than the stove. You came out once indicating the stove was the problem, however after Agren tec came out he found leak coming from gas pipe. I called you folks again and Brent came out and I can't say enough about how through he was and fixed the leaking gas pipe. He also found the pressure in the system was low and adjusted to the correct working pressure. Hat's off to Brent. Sincerely, Name removed Goins 48 Knoll Rd. Poland, Maine.

On time

You have always been timely and respond to any service called efficiently and promptly.

I can depend on Downeast to be here in time to fill my tanks.

Knowledge and service

Good service

Timely!

Dependable reliable and quality service.

I HAVE A VERY LONG HILLY DRIVEWAY AND DOWNEAST MAKES EVERY EFFORT EVEN ALMOST IMPOSSIBLE CONDITIONS TO DELIVER MY GAS ON SCHEDULE. SOMETIMES TAKING SEVERAL ATTEMPTS TO GET UP TO THE TOP. I REALLY APPRECIATE THEM,..

I like the automatic delivery, and the tank sensor is a great idea!

I like having automatic delivery. It takes away the worry of running out of oil. I also like the technicians who clean our furnace very year. They are always frinedly, polite, and helpful.

dependable

GOOD SERVICE

Auto Delivery and Auto pay

Web site is easy to use and to schedule/request deliveries

You don't let me run out of propane and the driver is very nice

Very pleased with the service and the people I talk with when paying invoices

I like when I call for a delivery or call for service they give me all the information I need and let me know when they are coming and the day before they sent a reminder

ok

Set up service was quick and done professionally.

Have been a customer for 30 years and we are one of their payment plan customers. We have never once run out of oil.

Automatic deliveries provide peace of mind. The budget plan allows predictability for monthly expenses. Very reliable Company with excellent service.

After reorganizing customer service has finally been improved

reliable delivery.

While I am satisfied with the oil tank filling happening on schedule, communication by telephone is much more diffcult (time consuming & with long wait times, even with a call-back) and "distant," since Downeast was acquired by Suburban+. The person answering the phone isn't even local, in Maine!

Twice by phone (long waits) and once on the website, I tried last month to schedule my usual fall furnace cleaning and inspection. So far, I have had no reply.

It used to be a simple task to call the Downeast office for this, and the person would schedule that visit as we talked on the phone! Now, one calls or writes on the website and hopes for a reply. I will try calling again this week. (Note: scheduling this annual technician visit at a certain time of day is important, since no one is ordinarily at home during the day, and I therefore need to coordinate your visit with a time when I am home and not at the office.)

Reliable delivery for many years.