Customer Testimonials

This last year I have been a Down East customer, and have been very satisfied with the delivery service. I never ran out of fuel, and the always delivered when I requested fuel. Most definitely will stay with them.

Quick response.

seasoned employees who are polite and efficient... and reliability.

It seems like you are offering very competitive propane pricing. Your installation (tanks) people were very polite and knowledgeable. Overall? It has been a great experience so far.

GOOD SERVICE

You take care of problems well!
You also respond promptly !

We are plain-jane customers...we buy our propane with your prepay program and you deliver it ;-)
When we did have an issue smelling propane outside, your team was very quick to respond to correct the problem.
Would we recommend you? Absolutely

Downeast Energy has been very reliable. Even when others were complaining about issues, we had no disruption in our automatic delivery.

We have used Downeast Energy for our propane heating needs for six years. Service has been reliable.

Immediate assistance in an emergency.

SERVICE TECHNOCIAN WAS VERY KNOWLEDGEABLE AND COURTEOUS

Reliable oil deliveries and competent and timely repairs when needed.

Qualified service technicians

TIMELY FILL UPS

Friendly customer service and delivery service, and prompt maintenance services. Thank you for your business.

We recognize that there were many complaints about your service over the winter. There was one time when we were very low on propane and were concerned. We heat with propane, have a propane stove, a fireplace as well as our generator being fueled by propane. We did get a delivery but it was a bit later than we felt comfortable with. We do believe that you have stepped up your service to make your customers feel more comfortable. We like how you have added the feature to your website to request delivery for monitored delivery customers. It was a tough winter in many respects and we think you have responded appropriately!

I have been happy with your services. I have been with Downeast since 1993.

Great lock in price. Go on line for a delivery and the tank is filled shortly thereafter.

So far with Superior things have been okay
Horror stories with other companies hopefully don’t have an impact on how Superior does business

They are on top of our deliveries and easy to deal with for deliveries and service.

I was so happy that you guys were willing to do a delivery that I was not sure I needed! I had someone come out to check my tanks a month before. Apparently, the floaters balls got stuck with the temps we had. But still feeling unsure they did a 20-gallon delivery for me. Which confirmed that my tanks were indeed okay. What a relief for me. BEST!!!! Gas company I have had so far. So happy with them!! Anybody out there not happy with yours.... try them!!

Mary D.

Service was quick and efficient. I had a scheduled service window of 2-4 pm and the tech called/arrived very shortly after 2 so there was minimal waiting involved. He diagnosed and fixed the issue on my newer Whirlpool washer unit very quickly and it works like a charm now. I will use Downeast Energy again for any appliance issues in the future.

Highly recommend Downeast Emergency

Your delivery service was very quick and I am very happy

Delivery is dependable and efficient. Drivers are courteous and clean.

Prompt service

Always come through when they say they will. On-line portal for order checks and payments is excellent!

yearly burner service was great-phone set up easy

Rep Steve Trudelle

We have been satisfied customers for a couple of decades. We participate in the monthly payment plan. We have never once run out of oil. We have never had any problems contacting the company. Very satisfied.