- Phone: 207-799-5585
- Visit Website
Customer Testimonials
GOOD SERVICE
Auto Delivery and Auto pay
Web site is easy to use and to schedule/request deliveries
You don't let me run out of propane and the driver is very nice
Very pleased with the service and the people I talk with when paying invoices
I like when I call for a delivery or call for service they give me all the information I need and let me know when they are coming and the day before they sent a reminder
ok
Set up service was quick and done professionally.
Have been a customer for 30 years and we are one of their payment plan customers. We have never once run out of oil.
Automatic deliveries provide peace of mind. The budget plan allows predictability for monthly expenses. Very reliable Company with excellent service.
After reorganizing customer service has finally been improved
reliable delivery.
While I am satisfied with the oil tank filling happening on schedule, communication by telephone is much more diffcult (time consuming & with long wait times, even with a call-back) and "distant," since Downeast was acquired by Suburban+. The person answering the phone isn't even local, in Maine!
Twice by phone (long waits) and once on the website, I tried last month to schedule my usual fall furnace cleaning and inspection. So far, I have had no reply.
It used to be a simple task to call the Downeast office for this, and the person would schedule that visit as we talked on the phone! Now, one calls or writes on the website and hopes for a reply. I will try calling again this week. (Note: scheduling this annual technician visit at a certain time of day is important, since no one is ordinarily at home during the day, and I therefore need to coordinate your visit with a time when I am home and not at the office.)
Reliable delivery for many years.
Reliability
easy to order deliveries and pay bills online
Very quick service, thanks!
Great fast service! Friendly delivery men!
Good Service. Customer Service Reos are always friendly and helpful. Deliveries are within specified time.
Services have improved over the past year. Using the website to order product and monitor account is easy and accurate. We are very pleased with the improvements made.
Service tech was great! Filled the tank fast! Happy customer!
Reliability of service and product delivery. Friendly drivers.
You always make sure we have the propane we need without chasing you
Besides working with me in negotiating a fair lock-in propane price for the 2026/2027 season, they're deliveries are always on time. Very nice people to deal with.
I find these services excellent! Everyone is helpful and very courteous when contacted. I have never had any issues with the company and am sure I will not in the future.
Great service great people
Great customer service on the phone and prompt delivery.
Very good service along with your pricing is excellent. I’m a handicap person and on a fixed income and have a hard time this time of year specially. Thank you so much.
Easy to talk to a human
dependable