Customer Testimonials

Delivery in timely manner.

I like the tank monitoring capabilities that was installed on my propane tanks this past summer. But once my tanks got down to below 20%, it would have been nice to receive a notification to let me know that a delivery would occur within 24 hours. I turned down my heat and did use any hot water to conserve the propane, because I was not sure I would receive a delivery before the snowstorm. Other than that, I have been very happy with the service, competitive pricing and the ability to pay online.

I like the portal

You are right on the ball when I call for help or for filling out my tank. People are very friendly on the other end of the phone and very caring.

Great customer service.

I have had nothing but positive experiences with DownEast energy. I highly recommend them, their staff is knowledgeable, friendly and extremely helpful

We have been customers of Downeast Energy for over 30 years and very happy with the services we get. We are on automatic delivery, so they are aware when it is time to deliver and automatic payment is great.

Great service, always available and wonderful staff members, kind and polite.

Name removed Carlson
Poland, ME

You have always helped in a timely manner. That helps the customer feel comfortable.

When I have questions about something, the people I talk to are helpful.

After that you took corrective measures so it would not happen again. That is what we needed.
Thank you.

Everything

Fill my tank without being called and always best to do it before snowfall

Never a hassle when we need something, always great service!

Now knowing when you are delivering from app so I can be sure path is cleared

Promptness

I always get my delivery quickly

I like everything about Down east Energy. Keep up the good work

Wanda always helps me out very efficient and professional

I appreciate the consistent service and friendliness of those I have dealt with. Both oil and propane are always delivered on time and service has always been quick for problems. It's just something I don't have to worry about. I have a monthly amount that's fixed for the year and makes it easy to budget.
My cats love watching the delivery person through the window, lol.

Prompt service and reasonable prices. Thank you.

When I've called for delivery of oil, they give me a date but often are able to deliver before that date. Customer service has always been very accommodating.

1. Fuel/Gas level monitoring system.
2. Same - day technical assistance.
3. Flexible payment options.

You used to leave a bill/amount delivered/date of delivery in garage door. Why no more?

You are always there and ready th solve my heating problems.

Very efficient

Customer service

Timely delivery. Ease of online billing and payment.

Polite and responsive office personnel.

I like that you offer a payment plan to make it easier on the budget. I don’t use this option anymore since I have an alternate heat source but found it helpful in the past.
I’ve always been treated professionally and personally by the office staff whether in person or via a phone call.