Customer Testimonials
How many names does your company have?
Why does the truck come so often when we're using mostly solar?
When I call with a question or an update on oil delivery the customer service representative is very responsive. We have had them for over 20 years and have been very pleased - no matter the weather …
Jakeb was courteous, informative, respectful, and remarkably prompt. Who could ask for better customer service? He should be the model for your company’s customer service personnel. Kudos to Jaked!
We are confident that we are being looked after for our propane needs.
When I need a delivery I just call for one and works great
Delivery guy was patient and freindly, had to wait for a vehicle to be moved
Always on time and has been providing services for our family for over 20 years.
all
Very responsive & friendly. Always keep my propane filled and system in good condition
Thank you for a quick installation of our new gas tanks. The service was excellent.
Everyone is very friendly and polite.
Customer service and deliveries are very nice
Automatic delivery
Easy efficient
Person to person contact!
Payment plans and ability to come out. What I don't like is the miscommunication between intake caller and delivery person.
One of the ladies in the office was particularly nice and helpful to me. As a retired senior it was very important to me to discuss propane rates and automatic delivery even though my propane usage is rather low. She was great. Thanks again.
The driver who delivered propane to my home on July 24 could not have been any nicer. He went out of his way to create another delivery ticket so I could top off my generator tanks while he was there, therefor avoiding having to have a truck come out for a small delivery. I gladly give him 10 stars!
The reason I give you 9 stars is that it is often hard to get a confirmed delivery date as I am on auto delivery and the agent often does not know when the delivery is scheduled.
Professional, courteous and quick response to issues or questions.
Great service!
I like everything about you products and your service is always on time
I like the service. The delivery peeson is always friendly and professional. And the web site is clear making ordering easy
Sharon Johnson (Brunswick, ME) and Brooke ___ were very responsive to my request to reconsider the price that I was initially offered under the 2Phone number removed Price Protection Plan.
Friendly driver.
on call service. phone responsibility
Good service and response time when requiring deliveries and service calls.
everyone is kind and helpful, our recent service was painless, and our budget propane account makes winter easy by paying all year
Good service and products. Fair price.
Reliable delivery, especially when poor weather is approaching and tank reserves - needed for our generator - are getting low. I really like the new remote tank monitoring system.
Been with DownEast for 28 years. Reliable fuel delivery and furnace service over the years.