Customer Testimonials

Great knowledge, no push!

Well organized and good floor space. Employees knowledgeable and helpful

Personal care and service.

Efren, Tim and the whole team were great!! Late on a Saturday they made time to make sure every customer was taken care of…juggling things to get bike buying customers, those for maintenance, and even one-off purchase taken care of. This is a rare in a bike shop and much appreciated.

The warranty and insurance of my bike in the system

Customer service was great. Made the process very easy. Rep assisted me with changing a tire and buying extra stuff needed for tire repairs.

Very professional and straight to the point about repairs and upgrades.

Ina was the absolute best and sweetest sale associate at any bike shop I’ve ever visited! What a great addition to the store :)

Great ride!

Excellent customer service!!!

Efren & team are rockstars!

Store manager at Broadway Trek (formerly Bike World) is knowledgeable, friendly, & professional. Staff are also amazing & friendly. They run an awesome facility & know how to serve the cycling community. Speedy service on my wheels when I’ve needed it, too.

Quality

ery punctional and professional

proximity to house &
expertise

Knowledgeable customer service reports and greatb selection of bikes and related gear.

The broadway location took the time to walk me threw cycling bicycle types tires to seats the really took the time to make sure my purchase would be an investment rather than a regret. Much better customer service than I was able to get compared to the San Pedro location.

Customer Service quality is tops!

Excellent customer service!! Very knowledgeable and friendly!!

You gave me a three week wait time for my bike and you gave it back to me in two days! I can’t live without my bike so this is a huge thing!

The service was great and he was so very helpful!

Trek Bikes provides excellent bikes, products, customer support, and service. Efrain, Tim, and everyone else at the store are excellent on everything they do related to biking. I will not go anywhere concerning my biking needs. Thank you! COL RG Perez

Loved the help from Tim at the Alamo Heights store. Got me everything I needed to get started in road cycling and helped me get fitted in the bike as well.

My bicycle rode like a dream, after I got service done . Back tire tube, brake pads, alignment. Great place next door for coffee. Thank you for everything. First name removed W.

I walked in needing a defective tire tube replaced. The store employee was friendly. attentive and replaced the tube quickly. I was on my way and biking on a matter of minutes.

Good attention and service

Great service from such friendly staff, not to mention the high quality of products.

Efran and the team were super helpful. Great service!

James

Friendly staff, respectful and honored the commitment to get my bike back quickly!

The quality of the products and the attentive nature of the services especially in working with Tim Tilton. His attention to detail and caring nature is reassuring in that he genuinely cares.