Customer Testimonials

Right from moment you hit the Trek site - the product information is presented in such a way, that is specific, easy to understand, but doesn't allow the "details" to get in the way of providing what you need to know and more importantly, want to know. The purchasing process is how shopping online should was meant to be - easy and simple. The quality of the Trek brand is outstanding. The price was on point. The delivery of the bike exceeded what I had experienced from other brands. The setup and tuning is included. It was provided by a local Trek dealer, Trek Lee's Summit. These are professionals and bike enthusiasts, who specialize in everything Trek. Pickup was incredible. The bike was ready as promised. The way I was treated from click to delivery by the guys at Trek and Trek Lee's Summit, is the reason I'll only own a Trek. Amazing.

Ordering was quick and easy. Free shipping to the store near me.

Very good service

I’m 77 years old and my trek bike is the best because it’s electric it’s an Electra and a townie and I’m riding it every day! I love it so much that I’m going to buy my 79-year-old partner a townie Electra as well.

Everyone is friendly and helpful

Good selection , Fair prices and good cutomer support. Very flexible return policy too

Easy to order the items I wanted.

Friendly, respectful, ability to test ride.

Everyone was so helpful and made the process easy!

GREAT

Bike is awesome. , purchasing online was easy !!

Great company! We had a wonderful tour at Trek which was both super informative and very enjoyable- with delicious coffee besides. As a Wisconsinite I feel very proud to support a local company which is as far-reaching and world-acclaimed as to have also charmed my German husband, who also rides a Trek bike here in Germany.

Ease of use and product selection

Fast reliable customer friendly knowledgeable service 😎👍💯

My rep was amazing, made things easy, helped me on shipping, fantastic

Everyone is always courteous and very helpful.

So easy and stress free. Found the bike I wanted, ordered it then picked it up when it was ready. The way online ordering should be.

Easy ordering. Fast shipping.

Everyone I dealt with was professional and helpful.

The product

Easy to navigate. Good selection of products. Free shipping

Everyone is very helpful.

Excellent products and customer service ! Thank you !

Professional staff. Let say Trek has gotten my business back after purchasing 5 Trek bikes over 22 years and suffering from poor service and rude staff. What ever you're doing keep it up! If you didn't make great bikes I'd be riding Specialized.

The bikes are awesome and the clothes are super cute! :)

I have now ordered two bike saddles, they are very comfortable of course, but what has earned this high rating from me is the ease of ordering from the website. Very straightforward and simple. And the delivery time was such a great surprise! Both times I ordered, I received the packages within just a couple of days. Thank you for doing such an outstanding job!

I've always owned Trek bikes ... since 90s. The are good quality and use good components.

good so far..

I have a Marlin 5 mountain bike! It is a 2020 I purchased in 2019. Probably have over 10000 miles and 4 sets of tires. Recently purchased the last set from Trek.com. So far so good!

They have everything you need for your trek bike