Customer Testimonials
Appreciate the quick response to requests. However, when told to expect a call back I wish you actually followed through.
The response when we call is always within days. The drivers are nice and polite also. Cannot complain about the service.
You folks are very helpful, courteous and fast!
what's not to like?!!
The gentleman that comes over here on service day for us. It’s very nice and courtesy I like that. Thank you for providing your service to us when I we need you. to service more propane Thank you so much.
Great customer service. Easy to speak to a representative on the phone. When I had an urgent query after hours on a Friday evening - someone called me back promptly, and was able to answer my query and provide reliable information.
Easy communication and delivery
Good service...competitive prices...friendly staff!
Received quick response on recent request for delivery and regulator issue
You are always aware of when our tank needs to be filled and you fill it. Your drivers are very nice, the staff at the Lebec office are very helpful and considerate'
Great service and pricing
Your staff is excellent, friendly and are very helpful.
I wish propane was not so expensive, but I've always had great service.
I have very little experience w/ Western to go on, but I called for a 100-gal fill and the guy showed up a few days later, no fuss, no nuthin' and here we are. That said, it's only my 2nd fill in the 2 years I've owned this house, and for the first one, even though I requested 100 gallons, they filled it (which was more like 150 gal). So this time I repeated myself over and over, "Just 100 gallons," since obviously we don't use much propane!
Service tech Jorge was efficient, personable, and fixed my problem quickly and was a pleasure to talk to. He explained what he was doing and why.
Your service driver's are very nice and helpful.
Solid service and pleased that Superior Propane is able to deliver to our home, which is hard to access because of tree clearance.
Celebrate the personal attention this family business provides. Even now being part of a bigger national company, they still maintain their small-town style of business. Really nice people giving excellent service at competitive fair pricing. Big fan.
Your employees are always very nice and helpful. The delivery person always stops to check the level on my tank in case I have forgotten to check it so I don't run out of propane.
very dependable
The drivers are good guys , the prices are fair, and the ladies on the phone are always helpful
Love them!
Efficient staff and excellent service.
Jesus is terrific with exceptional customer service.
We had a transformer fail and were down to 40 % propane to run our standby generator. We couldn't know how long the power outage would last so I called for special delivery and received it the next morning.
Very satisfied with Western Propane service. I would recommend this company.
Rick Bennett
Reliable to monitor my propane usage and ensure my tank is adequately filled to meet our needs. Not has happy with causing sprinkler damage. It was obvious that the truck ran over my sprinkler and the bottom of my driveway.
Put in order on the website, tank was filled same day. Excellent service!
Although I have some issues with the online portal, the people who answer the phone when I call are extremely helpful!
The Online Portal confuses me because there are always several amounts shown that I need to pay, but they are all different. If a box showing how much I need to pay now were available there, it would make it much easier for me to understand, and would avoid making it so I had to take time out of my day and bother the nice ladies at the other end of the Western Propane phone line. Something like "THIS AMOUNT IS DUE NOW".
I call , you deliver. Efficient and friendly
I like Western Propane. They were helpful and courteous.
I don't much care for Superior Plus, the corporate entity that bought up Western. While I'm sure it makes good corporate sense (money) to wait until winter when prices are highest and my tank is lowest, getting a bill for over $600 last year hurt. A couple hundred dollars a few times a year is easily handled. Also the web portal gave me trouble at first, and when a bill comes by mail it only shows the amount due, not how many gallons and how much per gallon. Hiding something?
never see ya
When I call a real person answers and takes care of me.