Customer Testimonials
Prompt service.
As a film guy, we ask a lot of these guys (short turn around) and they are always pull through.
Ease of ordering and quick turnaround of order.
I like working with you guys as a maintenance planner, always responding fast and having metals in stock.
Many different products and great turn around time
I've been using your service for over 30 yrs. I started with your branch in Burnaby on Still Creek and now I use the Langley branch.
You have most material I'm looking for or you will search and offer pricing. Timely shipping or pick up ready as well.
Always helpful , with prompt service and a good variety of products
great to order from a real person who knows the product
jamie is excellent to deal with and always treats me well and fairly with quick service on my orders and offers excellent comunication
Helpful staff, good stock of metals and prompt on getting orders done
Fast service, and can get custom items
The ability to buy smaller quantities an less than full length metal profiles
Excellent service
Material I needed is delivered quickly with competitive prices.
Quick materials to be acquired and flexibility on pick up time including weekends.
Staff are always helpful, wide variety of materials, cutting service is convenient.
Quick and friendly service
Customer service and product availability is great !
Responsive and fast turnaround. Thanks Jamie!
Easily understood when explaining needs. Fast service , clear invoicing.
You usually have what I need and your people r very helpful and is always a great experience when ever I deal with you
Great customer service from Jacob in general.
My two pieces of feedback would be on:
1. Not hearing back on where we were in the process of the drawings I submitted. Required me to call and prompt after a lag in comms of 5 days.
2. Did not hear back when the products were available at the Richmond location. I had discussed with Jacob that I would either pick up or have this order delivered dependent upon when the materials arrived. I did not hear back and called to find they had been delivered. I understand that Jacob was away at this time so orders can fall between the cracks like this one did. I feel that Metal Supermarket could benefit from having some more structure in place to organize hand-off when an employee goes on vacation
great service . stock most of the materials that we need . quick turn around .
close by and open weekends, very convenient. thank you.
Good Service all around
good group of guys
Quick ability and fast service
They usually have the material I need and are able to cut it to length within a few hours.
Excellent friendly professional service
Richmond always has a good stock of materials and the guys there are excellent to deal with. They have helped me out in a pinch with a quick turnaround!
Some people need to smile and they tell you to pick from the back and then when you to pick from the back entrance they send you to the front